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Product & services pricing
0.00/5
Chance of future purchase:
4.45/5
Shipping & packaging:
0.00/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5
Verified
5/5

2024-03-15

Great Service!

"I had an amazing experience when purchasing my Toyota Grand Highlander at Keating Toyota. I was met at the door and they did everything in their power to make sure I was in the vehicle that best suited me. I walked in expecting to purchase a Toyota Highlander, but after test driving one I knew it was too small for my needs. They quickly showed me the Grand Highlander, and I knew it was exactly what I needed. I did not feel pressured into purchasing a vehicle. In fact they gave me time to check out different options before making my final decision. I had a vehicle to trade in, and they were more than fair with the amount they gave me for my vehicle.

The finance department worked with me on setting up my warranty. I left feeling as if I had purchased too much on my warranty and called the next day. They had me come back in and they did everything they could to make it what I wanted. I left feeling very happy with the changes and felt valued as a customer. I appreciate everything the sales team and the finance team did for me. It was a great experience and I absolutely LOVE my new car!
"

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Verified
4/5

2024-03-09

Everything is always great

"Carlos is always friendly and always take care and follows up. "

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Verified
5/5

2024-03-03

Order parts online

"After placed an online order, Mike Kainer always tried his best to help, and find the installation guide and emailed back. Excellent, Thanks. "

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Verified
5/5

2024-03-03

excellent

"Great Service all around."

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Verified
5/5

2024-01-18

Amazing!

"Extremely professional and very knowledgeable!"

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Verified
1/5

2023-12-17

Not in stock

"Ordered parts online and my card was charged. Online order said shipping details would be emailed next day. Three days later and no details yet. Called parts dept and was told parts are coming out of Kentucky when they become available, probably several weeks from now per parts dept. "

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Verified
5/5

2023-12-15

Weather Strip Order

"Very professional service and reasonable price "

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Verified
5/5

2023-11-29

Ordered OEM

"Ordered spark plugs and they happen to be on sale for Black Friday! 25% off for OEM plugs, can't beat that. They shipped quick and seems to be package well. Thanks Keating Toyota!"

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Verified
5/5

2023-10-23

Got exactly what I ordered on time

"It was just fine. What I expected. "

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Verified
4/5

2023-08-28

Friendly people, nice customer area

"We have had a couple visits here. The previous visit we were unable to make a deal. They wanted too many thousands worth of useless add ons over MSRP.

On the second visit we were able to buy a vehicle.

It is strange as you drive up, the salesmen are lined up on the sidewalk. They stepped out in front of our car to stop us and ask what we were there fir and if we had already spoken with anyone.

The lady that asked us was helpful and after we parked she walked us in.

We were treated well and ended up purchasing a used(new) car with 10 kiles on it. They took the thousands of extra charges off of it, and the final price was within reason, so we purchased it. We had to have a car at the time, so it worked out.

The staff were all wonderful and the waiting area was very nice.

Would visit again, when buying a car, but new ones here will probably continue to be overpriced. These dealerships that out three and four thousand on top of msrp will continue to do so. It is unlikely that we would be able to find a decent deal here in the future.
"

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Verified
5/5

2023-08-13

Easy to order

"It was very easy to order and I’m waiting for the delivery."