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5/5

2017-03-03

Fast Shipping, Great Service

"I bought a pk-01vs red dot, they shipped same day!
Got it and used it quite a bit but had some malfunctions with the optic. They immediately offered a replacement after I explained the issue.
Quick responses from Kalinka, fast shipping, and helpful service.
"

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Verified
5/5

2009-11-01

"Great experience. The web site was easy to use and informative. The seller was responsive and shipping was very fast. The red dot sight I ordered was in perfect condition. Overall I'm very pleased with this seller and I will definitely buy from them again."

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Verified
5/5

2006-08-13

"I am very pleased with the rifle scope that I purchased from KO and it only took 3 days for it to get to me. I have used the scope and it works exactly as advertised. I would recommend them to others"

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Verified
5/5

2006-03-17

"Wanted to add my 2 cents to the reviews I saw here. I've been buying from KO for several years now and have not gotten anything but excellent products and services. Bushnell binoc's don't hold a candle to the BPOC tank binocs I bought from there. I've only gotten great service from Lee and the guys at KO. The Kobra never leaves my AK and I've never had a complaint."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Verified
1/5

2004-02-05

"WITH THE DATE BEFORE SUITABLE, I am LOADED IN MY BILL it APPROVES 134.93USD FOR THE PURCHASE OF A FINDER AND THEIR MOUNT.
TO DATE OF TODAY IT HAS NOT BEEN I CORRESPONDENT, LATER OF SENDING MA FROM SIX E-MAIL TO KALINKA OPTICS, THESE THEY HAVE GIVEN ME ALL KINDS OF EXCUSES, ALSO THEIR MERCHANDISE TO THE VIEW NOT THIS INSURED, SO IF THEY SEND IT AND IT DOESN'T ARRIVE" ONE IS LEFT WITHOUT MONEY.
IT FINISHES IT COMMUNICATION THAT I HAD WITH THEM THEY TOLD ME THAT THEY WILL SEND THE ONE RECEIVED OF THE SHIPMENT, THING THAT YOU/THEY HAVE NOT MADE.
I THINK THAT THEY ARE SOME SWINDLERS THAT GIVE THE BUT MARKETING OF THEIR COUNTRY AND DE THEIR WAY TO TRADE WITH HONEST PEOPLE THAT AS ME, THEY PAY IN ADVANCE SOMETHING THAT YOU/THEY DON'T RECEIVE
¡ KALINKA OPTICS, is you SOME THIEVES!!!
"

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Verified
1/5

2004-01-08

"Beware of Kalinka Optics Warehouse (kalinkaoptics.com, AKA aboardtrade.com).
They sell what they call Russian military binoculars, rifle scopes and other
Russian military optics. I had really bad experience dealing with Kalinka
Optics Warehouse (kalinkaoptics.com). Here is the story:



I ordered "Russian military binocular" from Kalinka Optics Warehouse
(kalinkaoptics.com). The piece that came had different coating colors on
left and right eyeglass, the focusing ring did not work so I had to fix it
myself (tighten screw), and it could not focus. The Bushel, which I picked
in Walmart, was the same or better optical quality and far superior
mechanical quality with better warranty and far cheaper at the end. I had
experience with Russian military optics before and what you get from them is
sooo far away from military. I would not consider it even as regular
consumer optics - it is something that 40 years behind in technology and
quality makes it barely usable.



Ok, it happens, now I wanted to return binoculars back. Kalinka Optics
Warehouse (kalinkaoptics.com) has 15 days satisfaction guarantee (no
questions asked) with 100% refund except shipping but you have to obtain RMA
to put in on the box. While trying to obtain RMA I started sending them
e-mails but they did not reply to any of my 5 (five) e-mails. Month later I
called company that doest credit card processing for them and couple e-mails
later I had part of money returned except shipping fee (to be expected) and
15% restocking fee. They claimed that user manual and shoulder strap where
missing. I never had such case with returns since I always keep my packaging
material including those little wires used to hold power cords and stuff.

Interesting that they would never reply me directly (and I used two
different email addresses in case one is blocked out like my regular yahoo
mail sometimes).



Talking about service quality: do they know what words "customer" and
"service" mean?



Bottom line: be aware while ordering so called Russian military binoculars,
riflescopes and other Russian military optics from Kalinka Optics Warehouse
(kalinkaoptics.com).
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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