"Camera ASA dial was jammed and couldn't turn all the way. The light meter didn't work properly - the aperture changed the settings but the shutter speed somehow had no effect on the meter. It obviously was not checked out properly. The return was easy but a waste of my time. They did ship it to me fast and have good customer service, so that 's a positive."
"Ordered a bargain grade Olympus XA, put one roll of film thought it and had frames overlapping each other, returned that camera for a Olympus XA in “excellent” condition, that cameras frame spacing was so large in between shots that only ~20 pictures were captured on a 36 frame roll and the cameras shutter would still fire after closing the lens door. Returned that camera as well, but now out $50 in shipping…."
"Just purchased this lens and it arrived quickly and was packaged really well to avoid any damage. Super excited about the price and can't wait to use it at my next session. "
"KEH ships very fast and their product descriptions are always perfect. I had a problem with the address that I entered for shipping and they helped get it fixed and I got my camera parts just a couple of days later than promised which was great considering that I had put in the wrong city (over 350 miles away) and the shipment had to be diverted and reshipped. If I had not made the mistake, I would have gotten the shipment within 2 days of ordering like every other time I've bought from KEH.
My lens adapter was exactly as described and works perfectly. I've purchased a few cameras, lens, and parts from KEH in the past and every time, the service and products is great."
"About 20 years ago I had a quantity of camera equipment stolen from me and had no idea how I was going to replace such expensive equipment. A friend told me about KEH and while reluctant to buy USED equipment I checked them out and ended up buying back used versions of almost all of my stolen equipment. The grading system was spot on 100% on everything and I was thrilled with my purchases. So two weeks ago when I was out shooting with my digital SLR , I damaged my brand-name zoom lens and found that the repair cost would be astronomical and so turned to KEH once again to find a replacement. I am happy to say that they are still as reliable as ever and are my go-to for any used items. Great job, KEH! Thanks"
"I have had terrible experiences with KEH and film photography equipment. Perhaps their techs are less familiar with film photography than with modern gear, but even so. Items I recently bought at above market prices (compared to Japanese dealers) were listed as "Excellent" but then arrived in non-working condition (ie. critical missing parts on a camera; a lens with a broken aperture mechanism). That a mistake (two actually) was made by KEH with their volume of sales could be understood, but the CS responses that I was offered were ridiculously bad as though it was a favor to me to repair a broken camera and lens. I will never purchase analog gear from KEH because of the condition of what I received, but I will probably also never do business with them ever again because of how bad the CS was. "
"Always love KEH for my pre-owned gear. "
"I bought a BGN rated Canon 1DX body from KEH recently using the Spring sale code which was great to have! I also bought the 2 year coverage plan as well.
The camera arrived quickly using standard shipping cost. It was wonderfully wrapped and protected in the shipping box.
The body was what I expected for a Bargain rated camera, but I'm super excited to put this into the rotation for my sports and photojournalism work!
So far, it has not disappointed!
"
"First time using KEH and did so as there was a good deal of 20% off the used lens I wanted. However, the 2 day shipping at $29.95 took 4 days and in my opinion the shipping should have been free for a $800+ purchase. I’ll stick to B&H or Adorama as they do free 2 day shipping."
"Great service. Shipping and price. First time user. Will be back"
"The used Nikon lens purchased was in perfect condition, packaged extremely well, and delivered quickly. Couldn’t be happier with KEH!"
"camera is great they were great help "
"Wish I had known about KEH earlier, now am a forever customer. My entire experience has been very smooth, from their user friendly website, to their products, and their constant contact regarding order status. I was surprised at how quickly the order was delivered to my door, how well it was packed, and at the like new condition of the Sony lens. I'm already in love with this lens (16-55mm f/2.8 G) for it's speed, sharpness, and overall performance. Kudos to KEH!"
"I've made several trades and/or purchases. The items are always in the condition or better than stated. The packaging is always top notch, I don't need to worry when buying from KEH."
"Bought an Olympus pro lens that was rated a "Like New Minus", and I honestly couldn't even tell it had ever been used. Great quality for the price, and the packaging was bomb-proof! "