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Full Rating Profile + -

Product & services pricing
7.95/10
Chance of future purchase:
7.73/10
Shipping & packaging:
7.82/10
Customer service:
7.62/10
Return/Replacement policy:
7.42/10
Featured Review



Verified
5/5
2018-02-21

help

"She was very helpful. Thank you "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Katica,

We are happy to know that you are satisfied with the services we provided. Have a fabulous day!

Best,
Sherry”


Verified
1/5
2018-02-21

Shame on JustFab

"I do not like the fact that I cannot purchase items on sale with the credits I have if that money was already charged to me. It does not make sense for me to have to buy regular priced item with credits. It’s like JustFab is controlling what I can or cannot buy. "

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Rep reply posted 2018-02-21
A rep from JustFab, Sherry E., has responded:

“Hello Rocio,

We are very sorry to hear that you are dissatisfied with how the credit works. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry”


Verified
5/5
2018-02-21

Excellent Experiences

"The first items I purchased arrived and I love and wear them all the time. The shipping is quick. I can't wait until my next order arrives. Also, I skipped a month and was still charged a credit to the account. I called customer care and within minutes a refund was processed. That's what I call customer service. So far I love JustFab."

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Victoria,

Thank you so much for your recent business with JustFab! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

XO,
Sherry”


Verified
3/5
2018-02-21

Wish tat u had more boots in smaller sizes.

"It's hard to find your size when you don't get an email until the sale is almost over. "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Brandi,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Sherry”


Verified
5/5
2018-02-21

Happy Happy Happy

"I love my heels,boots,shoes"

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Barbara,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

XO,
Sherry”


Verified
5/5
2018-02-21

Literally

"Perfect place to find exactly what i had in mind. "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Victoria,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

XO,
Sherry”


Verified
5/5
2018-02-21

Probably the only place I will buy shoes!

"The shoes are amazing and there’s so much to choose from! They’re also great quality shoes and I really don’t think I can buy off brand fashion shoes anywhere else now! You get so many amazing deals! "

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Nicole,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry”


Verified
1/5
2018-02-21

I dont like it

"Not good at all and im thinking about depleting it "

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Rep reply posted 2018-02-21
A rep from JustFab, Sherry E., has responded:

“Hello Jojo,

We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry”


Verified
5/5
2018-02-21

My shopping account

"I love Just Fab for two reasons I hate shopping and dislike spending money. They solved that for me."

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Lisa,

Thank you for giving JustFab a positive feedback! Have a Fabulous day!

XO,
Sherry”


Verified
4/5
2018-02-21

Great!

"Has very nice shoes, never have received a shoe of bad quality. Almost always true to size. Always has a good sale and has a Superb return policy"

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Brianna,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Sherry”


Verified
5/5
2018-02-21

Great Customer Service

"Loved the ease of ordering and the ease of cancelling an order and reordering with ease "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Katrina,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry”


Verified
4/5
2018-02-21

JustFab has great values

"Found shoes my size and a great selection. "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Brenda,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

XO,
Sherry”


Verified
5/5
2018-02-21

"My order was received rather quickly and packaged neatly and securely, which is very much appreciated. I look forward to my next order."

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Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Amber,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

XO,
Sherry”


Verified
3/5
2018-02-21

meh

"I like the prices on JustFab but they lack a variety of styles. Not enough laid back styles. most of their shoes look like they’re “doing too much” in my opinion "


Rep reply posted 2018-02-22
A rep from JustFab, Sherry E., has responded:

“Hello Becca,

Thank you for your feedback! We will discuss this with the team concerned for us to serve you better.

Best,
Sherry


Verified
3/5
2018-02-21

Great products, good prices, decent selection, but it's not what it used to be.

"I've been a VIP member of justfab for 7 years now. It was an awesome new concept back then. A shoe club for shoe lovers. Back then, you earned points that you could redeem as a credit for a pair of FREE SHOES! Ever since they changed the program I've considered walking away. I still earn points but they can be redeemed for other items that I'm not interested in. I'm in a shoe club, not a lipstick club or a change purse club. So I just let my points expire as they aren't really useful to me anymore. My favorite thing about the program was eliminated. Yeah, you can redeem your point towards 20% off shoes, or 40% off shoes, but you can't use any sale prices when using your monthly credit. So if you let the money come out of your account before you select a pair of shoes to buy, you can only get full priced shoes. In fact, any sale prices are exempt from using the fee that comes out automatically?? It's just annoying a little shady. Also, I've been trying out the PS by justfab, and I'm pretty sure my exchanged pants got lost in the mail. I suppose they might have added a credit to my account, but I didn't notice (bc sometimes I leave credits sit for awhile) and I never got the different size of the jeans sent to me? Basically, I hang in there bc I'm loyal and I love the concept but I haven't been impressed with them for years now."

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