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Full Rating Profile + -

Product & services pricing
7.97/10
Chance of future purchase:
7.82/10
Shipping & packaging:
8.09/10
Customer service:
7.71/10
Return/Replacement policy:
7.58/10
Featured Review



Verified
5/5
2018-05-16

Wonderful!!

"Love this site! I've always had pleasant experiences with it! No complaints, i definitely will keep coming back for more "

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Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Becca,

Awesome! Thank you for sharing your awesome feedback. We’re glad to hear that you’re pleased with the website and you're happy with your purchase. Hope you have a Fabulous day!

XoXo,
Rae”


Verified
5/5
2018-05-16

Love it

"Great products and prices"


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Coral,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a Fabulous day!

XoXo,
Rae”


Verified
5/5
2018-05-16

Good experience

"Website was easy for me to navigate. I like how they find out what styles you like and come up with a boutique for you to pick from. I also like the vip member deal."


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Monica,

Thank you for taking the time to write a positive feedback about JustFab. We really appreciate you taking the time to let us know we’re doing something right. We look forward to serving you in the future. Hope you have a Fabulous day!

XoXo,
Rae”


Verified
1/5
2018-05-16

The order has been pending for few days.

"The order has been pending for few days. "


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Jessica,

We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,
Rae”


Verified
3/5
2018-05-16

Eh

"They showed an item available never told me it was out of stock so when I received my package I was confused why that item wasn't there. Customer service was eh just irrating. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Haley,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Rae”


Verified
5/5
2018-05-16

Love you guys

"Love the way my feet show in them "


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Eleicia,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

XoXo,
Rae”


Verified
1/5
2018-05-16

Horrible

"Could not get in to view or order, because i was unable to get pass the login. I do not know my email password. I am automatically logged on to my computer, so I do not have to worry about remembering it. "


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Beverley,

Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Rae”


Verified
5/5
2018-05-16

Super satisfied customer

"I have ordered many, many items from Just Fab. Everything I have purchased has been very well made with great detail, and also comes in the odd sizes such as extra wide and extra wide calf boots, which I need. I've only had to return two items over the years, and those were only because the sizing wasn't as standard. And they gave me the label to ship back for free. Their customer service girls in the Philippines are very knowledgable, and that is a pleasant experience in itself. Mostly, the sizing is EXTREMELY consistent. The prices are reasonable, so now I have boots in every color. I used to have to travel across the state for extra wide calf boots. I would buy one pair of basic black leather and wear them til they wore out. Now, even though none of the boots are real leather, they are so attractive and fit so well and such a great price, and with such detail, I would rather have a pair of manmade boots to match every outfit, than one pair of basic real leather black. Now, if only JustFab would come out with a pair of boots of dark grape purple.........

"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Beverly,

Thank you for taking the time to share your positive experience with JustFab. It is our pleasure to be of service. It is our company’s aim to satisfy our customers. Your happiness and satisfaction is our reward. Hope you have a Fabulous day!

XoXo,
Rae”


Verified
4/5
2018-05-16

On Time

"Thank you for me receiving my items on time. I purchased my entire Mother's Day outfit from JustFab and I got them in one package , they were a perfect fit and I felt beautiful.

Again thank you all
"


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Ginger,

Thank you for sharing your awesome feedback. We're so glad to hear that you're happy with your purchase. Hope you have a Fabulous day!

Love,
Rae”


Verified
5/5
2018-05-16

Heavenly shopping

"I love JF they r my go to!"


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Jeanine,

Thank you for sharing your awesome review. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XoXo,
Rae”


Verified
5/5
2018-05-16

Fantabulous

"It was fantastic like always. My daughter ordered a dress and some heels for her high school graduation and she forgot to rush ship it and it would not have been here in time so I called and they were able to fix it be for it shipped and now it will be here in a few day. Thank you for your help justfab."


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Tiffany,

Thank you for sharing your awesome feedback. We're glad to hear that you're pleased with our shipping service and you're happy with your purchase. Hope you have a Fabulous day!

XoXo,
Rae”


Verified
3/5
2018-05-16

Confusing to redeem as a gift!

"I received a gift certificate and I had to join in order to redeem it. The gift certificate was in the form of credits which made it hard to determine how much I had to spend. Plus there weren't very many wide selections that weren't heels."


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Veronica,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,
Rae”


Verified
1/5
2018-05-16

avoid at all costs

"The "VIP " member ship is a scam. if you forget to skip, they won't refund you and you are stuck with the credit. "


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Laura,

We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Rae”


Verified
4/5
2018-05-16

Very Nice

"I wish more items were available "


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Belinda,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Take care,
Rae”


Verified
4/5
2018-05-16

"Love the many choices that Just Fab carries"


Rep reply posted 2018-05-16
A rep from JustFab, Rae.T, has responded:

“Hello Melanie,

Thank you for sharing your positive review. We appreciate your time and effort in writing good things about Fabletics. We are looking forward to hearing your positive feedback again. Have a wonderful day!

XoXo,
Rae”