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5/5

2006-03-10

"Jiggerbug is wonderful! I signed up with Jiggerbug to provide my aunt with some literary escapes during her time of chemotherapy. Jiggerbug has a GREAT selection. They send the audiobooks right out. Oh--and another great thing is that they have people with different sections to walk with you through some book lists and ideas online. Some examples would be the section for New Age to the Classics to the Science Fiction/ Fantasy section--they have real people put lists together of their favorites to help lead you around the jiggerbug library. It is so cool. And in so many ways."

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Verified
5/5

2006-03-10

"I began using Jiggerbug.com less than a month ago and I am enjoying the experience. It's cheaper than when I was buying audiobooks and they start arriving very quickly. the site is not difficult to navigate and I found a large number of books I was interested in. My rental queue's already filled up pretty good.."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site