"Honestly, the ring looks better in person than it does in the pictures! My fiancee has been getting nothing but compliments about this ring. The detail is actually beyond what I had expected as well. Great work, Jeulia! Even as someone who shops online regularly I was unsure whether to risk purchasing such an important item online without viewing it first but I can honestly fully recommend Jeulia to anyone looking for quality silver rings."
"Even though the full order is still not here, after receiving the first few items, I really love how the items turned out!!!!"
"I have received it thank u so much it looks amazing"
"I received a gold and silver ring as a Christmas gift. In less than a week the gold plating is coming off and showing the silver underneath. As it was purchased as a gift in time for Christmas it was past the 30day refund period and they have said they won't do anything about it as I need to follow the care instruction. I have followed them so it's very frustrated. They said they will send a replacement ring out but expect the same will happen again!"
"HelloEverything arrived today. Beautiful.Thank you Greetings "
"I am very satisfied so I will come back to you to place the same order again in black."
"Cette fois je suis très satisfait du produit et de sa qualité.
J'apprécie personnellement votre écoute et vos réponses à mes questions.
Sincèrement"
"Confirm that I have received the item from the carrier. Thank you very much. It looks really nice and my girlfriend loved it ."
"Very beautiful bracelets, many thanks"
"The ring and the hoop earrings are very beautiful and the right size for my right middle finger. your jewelry is very original and beautiful. THANK YOU"
"I received my order today, which I am satisfied with in almost all respects: - beautiful packaging which arrived clean and in very good condition "
"I have picked up my package and very happy with the Ring Thank you very much for a great gift"
"ik heb mijn bestelling al binnen gekregen hij is super mooi ben zee tevreden wil jullie heel erg bedanken en komt zeker terug voor de volgende bestelling "
"I have received the package and it’s absolutely gorgeous. "
"I have received the package and the necklace and the ring are sublime thank you, you do a great job See you soon and maybe for a next order"
"I have received my ring just to let you know and it is the most beautiful ring I have ever seen. Thankyou."
A rep from Jeulia, jeulia, has responded:
“We apologize for the issue you have encountered with the discoloration of your ring. We understand your frustration and would like to address your concerns regarding the return and refund process.
According to our return and exchange policy, orders can only be returned within 30 days. However, we do offer a one-year warranty service to ensure customer satisfaction. Discoloration can occur due to various factors, such as the ring coming into contact with certain chemicals or substances. To address your concern, we have already sent you a new ring as per our previous agreement. The replacement ring has undergone strict quality checks to ensure its durability and longevity.
Sincerely sorry to hear that you are not satisfied with this solution. We value your satisfaction as our customer, and we are committed to resolving this issue for you. Please feel free to contact us via email at any time, and we will do our best to provide you with a better solution.”