"This website didn't give you updated information about most parts such is delivery time and availability until you make the payment then everything is too late,if parts that you ordered have been discontinued. They gave you updated information about your order after full payment, You have to cancel it with translation fees from your bank and 4 weeks to get the refund."

"First order I received ( a hood ) came in damaged with terrible damage to the box and cost more to repair it then part and shipping combined. So they shipped me another one and all I had to pay was the customs fee, which was fine, working together. However 2nd delivery, also came in damaged. I reached out again and was told by them "insurance can't do anything about it", so I was stuck with something I bought brand new only to have to fix it..which cost double."

"Sent in a part enquiry which was totally ignored despite repeated attempts by me to get some response. Useless so sourced item elsewhere where customer service exists unlike at Japanparts!"

"Ordered a JDM part for a MX5. Chose to ship to Houston airport via EMS and it went to Chicago instead and now I have to pay them to ship it again. They have a no refund policy so buyer beware.

You are stuck with paying them for each delivery attempt."

"These guys are ok to deal with. However, if anything is wrong with the order, they will ignore you and not help at all. I would avoid them unless you need to absolutely buy from them."

"As its name implies, Japan Parts sells various automotive parts for Japanese-made vehicles, particularly parts not offered in the US. The products do come from Japan, so shipping is expensive, but it's worth it if you want the part. However, I was very pleased with my order; they shipped the product within a few business days, and I had it at my door not even a week later."