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Verified
5/5

2003-10-10

"Courteous and helpful salesperson on the phone, order taken promptly and accurately, merchandise arrived promptly, complete, and exactly as ordered.

Thanks!!
"

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Verified
5/5

2003-09-26

"Finally a manufacturer that takes the time to explain things and doesn't insult you if you are not a computer guru. Their prices were great and for the additional fee to put it all together and bench run it for 12 hours was worth it. Their prices were very good. I got what I wanted in my computer not what the builder wanted to sell you.After getting off the telephone I felt like I was talking with a friend and was going to get what I ordered without a hassle. It was delivered on time and upon opening the box I was pleasantly pleased to see my shiny black computer,( it shone like a new car finish)I didn't want to put fingerprints on the case. I opened the case and observed how neatly all the wires were laid out and tyed. You could see someone took pride in their work and time to route the wires properly. I fired it up and loaded my software and havent had a problem. It runs so quiet that I turned off everything in my office including the ceiling fan and could barely hear it run. It makes it easy to see its on when I see the blue light light on the front panel. My wife looked at the new computer and then at her(1yr old Gateway Pent IV)computer and then back at mine. I know what that look means, I'll be ordering another computer from J&N Computer Services very soon. I hope she lets me keep mine until hers is ordered. I only play games, she works on hers.
I'll never buy another computer from Gateway or Dell.

Rich Boothby a satisfied customer.
"

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Is consumer focused
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
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5/5

2003-09-16

"I have rarely worked with a company that was so completely together, this is one of them. From sales, customer service, product delivery, and all aspects of doing business, this was great. I have completed 2 orders with them now and I can say I didn't just get them on a good day, they are the best! I highly recommend this company! People make the difference!"

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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-08-11

"Great Phone given. Always happy to talk about purchase/selection variables. Good website, no pop-ups and gak!! Nice people, often got the same person again, small staff. Humor and humility, knowledge too! Imagine that. Built system in half time they guaranteed. Shipped (free) by UPS Ground and it was Fast. Good packaging, good internal assembly. What's not to like? I'm trying hard to find peeps to send to them I'm so happy."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
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Making decisions on their own
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5/5

2003-07-30

"This is an outstanding company to do business with.

I am a home user who purchased a motherboard/cpu/memory combo from JNCS.com. I also purchased a hard drive that was on sale at the time. I have had them now for approx 4 months and they have run flawlessly. I leave my pc running 24 hrs a day.

This was my first purchase from JNCS and my main deciding factor for choosing them was their variety of motherboard configurations for those wanting to upgrade an existing pc. They install the cpu and memory and test the configuration prior to shipping. I had done extensive research and comparison shopping for several weeks on many other online computer retailers and JNCS had exactly what I was looking for.

Another highlight is their packaging. My computer parts arrived very well protected and included the orginal boxes and manuals. They have a great packaging system!

I think I can safely say that any future computer-related purchases I make will be only with this company.

H.Lee
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-02

"I will purchase a Bundle Motherbard again from JNSC and highly recommend there services!

My shipment came the next day, and building my system went very smooth!

Very happy customer!
Rich
"

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5/5

2003-04-26

"very helpful
considering my inexperience, a very smooth transaction
shipping and packing were better than expected
I would buy from them again
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-25

"I ordered two P4Pe motherboards, power supplies. When I went down to pick them up I inquired if I could add a keyboard to my order. They said yes and helped me pick out a great keyboard to go with the computers I'm building. I would highly recomend this place."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-02-18

"The J&N order processing and tech support were outstanding. The order processing dept handled a problem with my ATM/Mastercard account politely and patiently. The tech support dept was knowledgeable, polite and helped me isolate my problem quickly and get my new motherboard into service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-26

"The phone call in with Dean I believe was very pleasant. he answered all my questions and reinforced the decisions I made on a mobo bundle. Ordered on a Friday it was shipped on the Monday. The shipping folks even called me to verify address. Great packaging for shipping. Works great. Everything as expected. Would reccomend them."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-01-22

"by far an excellent purchase all around!

in need of a video card, I gave these guys a call as they're local. I needed a new video card real soon and I wasn't planning on spending rediculous amounts of money for next day air shipping. I ask if they have the Asus V9280/TD (g4-4200-8x) in stock.

jem, one of the reps there admitted they didn't have it in stock yesterday, (1/20/03) and said he'd get it in tomorrow for me.

amazingly enough, I call in to double check if they have it and they do! I mean, this company went out of their way to special order me a specific video card that I wanted and got it in the NEXT DAY!

talk about service. I was coming out of work late and these guys stayed open till 9pm!! jerry, I think that was his name... got me my card, charged my card and I was good to go.

all in all, this is by far the IDEAL computer purchasing experience. I'll be coming back with no doubt and recommending them without question.
"

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-17

"This place is incredible. I had a very bad experience with another place buying a video card and went to JNCS because it was local and needed one today. Not only were they helpful but they proved to be better then any on line place I have ever shopped at. They not only helped me pick a better video card but gave me an 8X for less then the price of a 4X I was planning to buy. This is my forth time I bought any thing from them reason being that online shopping is cheaper, Then dumb me woke up and thought they are online. Honest, I wont buy parts any place else ever again. I need a place where I get service and price and this place is it. Fantastic job guys, Keep up the great work. I cant stop typing on how great they are, some one stop me………. :)"

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5/5

2002-12-15

"We received the assembled and tested system (Christmas Gift)as promised. We opened the Antec case to install the ATI video card and were so impressed with the professional assembly that we went through the hurdles of getting on this site. The Asus Bundle is now cooking away and working perfectly.
J and N Computers will be my source for componets or bundles.
Merry Christmas and Happy Holidays..
Al
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-14

"A couple of weeks ago I ordered a motherboard bundle (ASUS P4PE) from JNCS. The system package arrived in good shape but once I installed the motherboard I experienced some instabilities that locked up the system. After discussions with their technical support I shipped the motherboard bundle back with no hassles. Another motherboard bundle was shipped which appeared to have a LAN problem communicating with my existing LAN. JNCS's technical support was able to help me resolver this problem and all is well. From my point of view, a good reseller is own that stands behind what they sell and knowledgeable technical support are worth their weight in gold. If their website was a bit more automated, I would give them a perfect 10 but since I had to phone in my order I will give them a 9.5."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-08

"First let me say I didn't know that you guys were listed here. So that is why this is later then it probly should have been. I bought my first bundle system from JNCS in March 2001. Now I just got another and have had it for 2 weeks now. It is running great. Being local to where I work made it easy to go and ask all the questions I had. With my first system you guys even checked out my power supply and even helped me install it in the case, even though you were busy doing other work. I have never forgotten the way you went out of your way to make sure I was satisfied. And that being a newbe to building that I didn't make any preventable mistakes. With the New system I am completly happy. The instruction sheet included with the bundle helped me out alot. An I know that when it is time to upgrade or build another system I will be back. I also make it a point to tell anyone thinking of getting a system to check you guys out first and last. "

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability