"I have purchased numerous items from them. I have never had any issues. On the road,in store or online. Their customer service has always been top notch. "

"Don't bother calling customer service, if you need that just go elsewhere. The guy you reach at customer service is placed there as a target for your aggression and can do absolutely nothing for you, except place orders. Go elsewhere, anywhere else."

"Not happy. Also was given $15 gift card on Tuesday when item did not show, then $30 gift card on Friday while still no package. Gift cards are nowhere to be found! Service rep on Friday was excellent! Where are my gift cards though?"

"I have bern waiting for ling over a month for the engine I paid for in full while my Electra-glide sits at Harley Davidson. There is no status, no update, no help and no answers as to when the engine will ship. All I am told is they are waiting. It’s awful customer service. Im suspicious I will receive what I paid full price for. I wasn’t even offered a discount for the 6 week inconvenience (so far) since July 26, 2022"

"I always like ordering parts from J&P Cycles with their fast shipping and good products."

"Bought several items, most arrived ok but one critical part (master cylinder rebuild kit) was incorrect and cost a great deal of time and frustration. No consideration/resolution was provided by the company other than form for returning. Part can't be returned because it was installed before I realized it was not the right one. I'm done with these guys!
Update - on the plus side they offered to refund the part cost. On the downside it took way too many emails to get it done."

"great service from good people"

"Great seller, fast delivery, top product"

"I was looking for a part and when I called I received awesome customer service "

"Good items. Bad customer service. "

"Nice place to shop online. Planing to visit the store in Piegon Forge next week."

"good stuff,will buy again"

"Iv been buying from J&P for a few months now. They have killed it on prices and also have killed it on service. I pay, immediately get a confirmation email and as SOON as the label is created i get a shipping email with tracking. I have had a couple slight mistakes like a pair of gloves, one was smaller than the other when I got them. Emailed J&P with a screenshot of receipt and photo of gloves. JESSICA M. Replied the next day and shipped me a new pair no questions asked. Thanks J&P I'll continue to spend my money through you. "

"They had what I needed and I got it fast. "

"Easy to order and it came quick and after I mounded and balanced it, I took the bike up to 90 mph and it was rock steady."