"I ordered side view mirrors for my truck. I accidentally ordered 2 pair. I only needed one. There is no contract phone number for JP Auto so all I had was email to contact them. I explained my mistake, they replied the following day. Stated that the order was already processed, but would hold back 1 pair and when I received my delivery to reach out and they would refund the difference. I took them for their word. Since I had it in writing I wasn't really worried. Well after 4 attempts within 7 days to get my refund they still haven't replied. I had to dispute it with my bank. The one email exchange made life easier. But they are bad for business. I'll never order from them again."
"Ordered two sets of tail light bezels for a 2010 camaro ss "which would be four total bezels" only received two. Still got charged for the other two."
"Same as other folks' story. Bought a turn signal front passenger side light for '94 Toyota. They sent drivers' side light. They don't respond to email, no telephone number gets through. "
"I have purchased 2 headlights that I had to return and I have shipped them back but never got money refunded(I guess my return got lost). I tried to call them endlessly and emailed them but no answer.
Do not buy from this seller, unless you want to waist your money and time ."
"I ordered 2 market lights for my car. I only got one but they charged me for both of them. Order number 301642"
"Ordered 2 head light assemblies for 2007 Durango. Arrived early, packaged very well to protect against damage, and fit perfectly. They look great and work well."
"I had ordered a driver side mirror for my car. First the box is completely damaged, 2nd the mirror is damaged on the plastic part. The box DID NOT SAY FRAGILE LIKE IT SHOULD HAVE! This mirror is unusable at this point. It tired calling the number that they have online and it only rings once and the call drops ! I spent almost $50 on this mirror and for what!? For it to arrive broken and unusable. "
"I saw a few negative reviews that were more recent posted, and it made me a bit skeptical to purchase, but, I bit the bullet and did anyways, as they had thousands of positive reviews, (I mean, Amazon even has negative reviews,) but, I ordered my bumper on a Saturday, and it was here by Thursday afternoon. It fits my car, so it's not the wrong size or order. Anyways, just figured I'd leave a review to give the company the credit they deserve on my end, as they saved me 100-200 bucks, depending on other websites, and also may help the next customer make their decision. Peace out now everyone. "
"I order from them through Amazon. I never received the merchandise. I have email from FedEx stating that the item was returned to JP Auto. I provided all of this and never received my refund. "
"Ordered a part on Saturday by mistake. Tried to cancel it that day, the next day, and on Monday with no response and then it gets shipped out on Tuesday. Wednesday I get a message that they didn't receive any email and it's to late to cancel. Complete by.
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"The product was not as it was supposed to be and I did a refund and mailed it back. Still as of today 4-17-2023 I have never received my refund. "
"Double invoiced for my part that was ordered. Never received the part and now all communication via email has stopped and the phone numbers have been disconneceted.
SCAM do not order through them,"
"Installed and works perfectly "
"I ordered a headlight. They sent me the wrong one. I contacted and they sent me a shipping label to return the item which I promptly did. It's been nearly two months and never received refund. Would not recommend doing business with this company.
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"Even tho the part didn’t fit, the return process was also easy. Good job all around. Thanks. "