"Ordered from them twice on eBay both times was a joke got the run around defective parts customer service kept lying to me would not return contact These people **** Should be closed down For all their fraudulent activity Do not buy from Jig's performance you'll never get your product or your refund"
"They stated that a product is “in stock “, i placed an order on the part. Was charged hundreds of dollars. Several days past and no tracking or shipping information was supplied. When I contacted them to ask, i was told that the part was out of stock. I was then told that it was on backorder and was due in around 8-10 weeks and was asked to wait it out. Since i was in no hurry, i agreed. 12-13 weeks passed and still no part. When I contacted them, was now told that they had no eta. I then asked for a refund but was told that they couldn’t refund my credit card. They told me to take it up with my cc company and dispute the charge. I attempted to do so, but was unsuccessful bc too much time had past. Jegs knowingly does this, scamming people out of money. So its now been 6 months. Im out hundreds of dollars and still have not received any parts and was told that theres no estimated time for delivery. Save yourself the stress and headaches and NEVER purchase from jegs again… and this comes from someone who has spent thousands with them and ordered from them for years. The company has gone to trash. You need performance parts, use Summit racing where they actually treat their customers right."
"CLEARLY false advertising going on. I am (or have been) a very loyal Jegs customer that regularly works on multiple projects in my small business. Recently I noticed a price for a part at Summit Racing was $20.50 cheaper and inquired about Jegs Price Matching after thoroughly reading their policy. "Oh yes we can match that price they said"..... and took my money for the lower Summit Price. After getting an email saying "Thank you from ordering for Jegs" I received a call saying they couldn't match the price because the price was below their cost. REALLY? $20.50 is all they make on a several hundred dollar part? The following day I wasted some time forwarding the pics of Summit Racings lower price and the Jegs Price Matching guarantee. Same answer they will not honor their policy. Very disappointed."
"40 yrs of building show vehicles. Jegs is by far the worst company I've ever dealt with. There's literally zero customer service. Nobody will answer the phone. I have 3hrs invested trying. Be forewarned. "
"Yea these people took 400.00 from me and scammed me out of a intellitronix digital instrument cluster. My package said it was delivered however I did not receive it. Called them the next day and they said they would start a trace on the package. I called every other day for a month and a half. They finally said that FedEx did lose my package and that the item was on back order. Finally received it after I purchased one online from Craigslist. I returned the item expecting to receive a refund or credit. I was told to provide my receipt for the on I purchased off Craigslist. Spoke to the manager and he said that you can't purchase the intellitronix digital instrument cluster from private citizens. Well here are several people selling them"
"Do not every buy anything from this company the customer service is non existent and you will never get the thins you ordered without 17 phone calls i hate this place."
"arrived damaged due to inadequate factory packing. on line RMA doesn't work, they don't publish an email address, on hold for 27 min."
"I received the wrong brake rotors for my Silverado 2500hd. Jegs does not pay for return shipping they want $107 to return the parts to Jegs. I’d rather throw them away . I will not purchase from jegs anymore "
"I bought an oil filter cutting tool about 4 years ago. It never worked well but I did not contact Jegs. Recently, I noticed that the cutting wheel is chipped so I contacted them to buy a replacement wheel. They told me they do not have one available, EVEN THOUGH THE SAME TOOL IS STILL LISTED ON THEIR WEBSITE. I suggested that they should be able to supply replacement (normal wear item) parts for their tools but they refused to do anything for me.
No longer a JEGS customer. "
"I spoke with some of there sales technicians a few times before buying Lots of parts.. The. Sales technician technicians. Which i spoke with were very knowledgeable in every aspect.. Im rebuilding a gen 1 sbc 406 in a 1982 Camaro.. Going thru a few different phases on my build... 1.2.3. Phases. Not to any fault of. Jegs. Fed ex messed up a delivery.. and. The Customer service got RITE on it...
I HIGHLY Recommend Jegs "
"ordered my part 3 month always ptomises
dont order from them anything
youll regret
not proffesional at allliats"
"Horrible company. i wish I would have read all the bad reviews before I ordered.. no customer service at all no one answers the phone no one returns a message."
"My husband ordered from jegs in the past without problems. Now the part is supposedly back ordered until May. They are trying to take the money out of my account before it even ships. It gets better, I tried to contact them and their phone number for customer service No Longer Works! Emails come back “ Mail Demon” not a valid email address. What in the crap is that about? Be warned DO NOT ORDER from JEGS any more they are untrustworthy!!!"
"I've ordered twice from Jegs. (Shouldn't it be "Jeg's"?)
Order #1 - They charged me the wrong sales tax - more than double what it should be. It is super easy to verify someone's correct tax; all you need is their address. This is the only business I know of that can't get it right. After two phone calls trying to take care of it, in which both individuals told me they couldn't fix it but knew who could, nothing has happened, and it's been more than a week.
Order #2 - I ordered a Jegs-brand automatic transmission on November 29th. The order confirmation said the estimated ship date was January 1st. With two days to go (December 29th), they send me a new estimated ship date - April 5th! The 3 people I spoke to about it weren't rude, but neither were they helpful; nobody could explain how in the space of one month the delivery date slipped four months, or why they didn't tell me sooner. Nor did they do anything at all to make it right; "sorry" is all I got. Sorry, indeed.
I've done business with their competitor, Summit Racing, for over 30 years, and Summit on their worst day is better than Jegs, based on my two experiences. There won't be a third."
"I thought I would be better off ordering car parts from Jegs because of the added specialty service (even at a higher price). Jeg's service has become HORRIBLE. I ordered the exact part I needed on April 29th with an expected delivery of May 8th. When May 11th rolled around and my parts were a no show, I called. 34-minute wait to speak to someone. Come to find out it was never sent to Fed-Ex. So now that we have found the problem, can we get it fixed and get the parts to me ASAP? Nope. Can't help you with expedited shipping sir, would you like to reorder or get a refund? 10-second search on Amazon, 5 seconds to pay (at a 42% discount), and arriving on the front porch in 2 days. Jegs, you are dead to me. "