"2CheckOut.com Order Number: 49094 - 20520243
Extreme Alterations Invoice Num: 20040804233342
I had a terrible experience with this company. Extreme Alterations was fine and ok the order, but their checkout co-company,2co.com or 2checkout.com was unreasonable, wanted a copy of my bank account and I finally wound up canceling the order after bantering back and forth with them for almost 4 days. I will never do business with Extreme Alterarions again because of it and will never, ever do business with any company that uses 2co.com or 2checkout.com and suggest everyone do the same.
Katherine Fortunato
"
"THIS COMPANY IS A SCAM. They will charge your credit card but never actually send your item. DO NOT ORDER. You are better off just throwing your money into a fire than dealing with these con artists."
"Me thinks these folks are OOB... out of business. I got charged for my order (actually 2 orders because I placed a 2nd order 4 days later :( )but no movement as far as shipping. I've tried e-mailing but no response. I tried calling - but the phone was disconnected. I'll be contacting my CC company to dispute. DO NOT PLACE ORDERS WITH EXTREME ALTERATIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Follow up... 2co.com did credit my credit card for the purchases. The drill goes: open a work order with 2co.com - they forward via e-mail to Extreme Alterations. You have to allow 2 days for Extreme Alt. to reply - if no reply you re-open the 2co.com work order advising that you received no reply. At that point 2co.com e-mails Extreme Alt. and again you must wait 2 more days. So after 4 days from filing the work order you can request 2co.com to credit your card which they will do.
2co.com seems to be very legit and responds well to service requests. Kudo's to 2co.com for their assistance.
DO NOT PURCHASE FROM EXTREME ALTERATIONS.com website. "
"Wow.On the site it sais 99.9% of the time orders will be shipped withing 24-48 hours...I ordered a microsoft intelli 3.0 mouse on july 26th and now it is august 2nd and my order status is still "pending" I really wish I read these reviewes before i ordered off this site...ive called and it sais the phone number has been disconnected.ive emailed but no response.ive talkted to alex on aim but no response...I feel like they just stole $36 from me and i am planning to get my credit card company on the phone and explain all of this....This site has to be the worst online experience i have ever had.unless I get an email saying something about my order in the next day I am definetely canceling this.After this experience I would not recommend the site to anyone.I only wish I read these reviews before i ordered off this fraud site. My email is ****@**** if you want to clear things up. I would not recommend this site to my worst enemey"
"I should have read these comments before I ordered from these guys.
Ordered 2 red and 2 uv 6" cold cathode kits on July 3'rd. Got an order confirmation and the cash taken out of my account. Got a second e-mail saying basically the same thing. Shipping type was "Table Rate (Best Way)," whatever that is, so I have no tracking number at all.
Tried to contact customer service via telephone several times, e-mail a few times, and repeatedly on AIM to no avail.
I am extremely disappointed to say the least, and will be taking the appropriate measures to see to this matter personally if my situation is not rectified.
Do NOT buy from Extreme Alterations!"
"This has got to be my worst online buying experience ever. The mail form, emails, and AIM will never put you in contact with anyone. Granted, it's been only 9 days since I've ordered, but I can already see where this is going... newegg or frozencpu would have sent my package within a few days, or would have at least already informed me of out of stock items. I really don't expect to ever see my package, but I'll give them a little more time before I have my credit company dispute it (and yes, I'm very afraid these people have my CC#). Soon afterwards I'm going to file a report with the BBB. Stay clear of this reseller; they'll just make you feel cheated.
extremealterations: I'll change my rating if you do the honorable thing and promptly send the correct items... but really, if you guys aren't in business anymore, you really need to take the site down.
UPDATE 7/20
I've realized this isn't happening, so why keep waiting-- this is nothing but a scam, folks. I've already contacted my credit company to fix this problem. Let every modder you know to avoid this place like the plague."
"I ordered a hard drive cooler from Extreme Alterations on the 15th of June. Today is the 13th of July; the order status is "pending" and contacting the company is impossible. Emails; no response. Phone calls; no answer. AIM; DigitalWanksta disconnects when I send a message. I have emailed one last time insisting on the arrival of the product or a refund. If the situation gets resolved, I will update this review accordingly.
I have been shopping on the internet for a long time now, and this is by FAR the WORST experience I have ever had; no communication on their end, and no response to my many attempts to contact them. HORRIBLE!!!!"
"I placed an order to this company for a sunbeam rheobus for a water cooling system I am putting together. The order process was smooth the processing company C2IT processed the order with no problems. I did get confirmation emails of my order pending. I gave an extra day because I ordered on a holiday before contacting C2IT for a refund, my order should certainly be shipped by now. I tried calling and sending emails with no replys. I am a computer network administrator, web developer, and eCommerce consultant. I know PayPal well and I understand how it can be sometimes difficult to integrate products with payment and shipping. I hope the business practices of C2IT are half as good as PayPal's so I can be assured to get a refund for my order. I would think the worst problem this company has at this time is communication and providing shipping in a timely manner. I will certainly not order from this company and I hope I can get my money back so I can place an order at a more reputable company such that I can get MY customer's system built in a timely manner.
**UPDATE 7-26-2004 **
C2IT Eventually DID refund my money so, at least this companies merchant service is on the up and up. I see many posts that state "I wish I would have checked reseller ratings before I ordered" I feel your pain as I too was feeling the same way. But, it seems you can easily get your money back simply by contacting C2IT.com and request a refund for product not recieved. I will never again order from an unknown company without rechecking resellerratings.com first. BTW I ended up ordering from Xoxide.com for the same product I wanted from these people- and it was less expensive at Xoxide -- Yayyy! My order arrived in 2 business days. Now that is fast shipping -- Thanks -- xoxide.com"
"Well I placed an order with Extreme Alterations on June 12 and it is now July 3. I wish i had come here before i bought from them. Their service is beyond bad. I have had no contact with them at ALL. Ive called, E mailed, just about everything shy of showing up at thier doorstep. They should be ashamed of how they treat customers. I will NEVER buy for them again and will recomend them to NO ONE. Its funny how they have all these bad reviews with the same problems, but they still dont fix them, and they have a Resellerratings link on thier site. "
"I think the owner of this business died or something. His website keeps taking orders but nothing gets shipped. I bet there's a fortune in his PayPal account!"
"The service that i have gotten from extreme alterations has been horrible. I placed my order on the 27th of may, it is now the 9th of june and i have not received my order or confirmation that it has shipped. They do not respond to emails, they do not respond to phone calls, they do not respond to instant messenger, and their live support does not function. I would never use them again. I feel as if my 90 dollars have been stolen. I have gotten multiple verbal confirmations that my package will ship, but they refuse to provide a tracking number. Here are some of the comments that i have gotten from the company owner about this fiasco:
from june 1st, 5 days after i placed my order:
Digital Wanksta (11:37:49 PM): Thank you for your message. Your order will be shipped in the next 24hrs. We have been batteling severe weather for the past week. We have been without power, etc.. Thank you for your cooperation!
from june 7th:
Digital Wanksta (11:58:44 PM): Hello, we are getting your case out tomorrow.. Sorry for the delayt
It is now the 9th, and i have not gotten my shipment nor a tracking number for it. If you have not already ordered from ExtremeAlterations, do not do it. Go to a company like FrozenCpu or CoolerGuys that can take care of you in a timely manner.
***UPDATE*** 10 June 2004
My order was supposed to have shipped tuesday, i never got a tracking number. I emailed and IM'ed and called again and finally got through on AIM where i was told the following:
sniop1 (5:00:55 PM): hello
sniop1 (5:01:05 PM): what is my tracking number for my case please
sniop1 (5:01:13 PM): it should have shipped yesterday
Digital Wanksta (5:01:19 PM): Hey, did you not get your tracking number
sniop1 (5:01:24 PM): never got it
Digital Wanksta (5:01:37 PM): okay, I will check that out for you
sniop1 (5:01:45 PM): ok, your website still says the order is pending
Digital Wanksta (5:02:12 PM): okay, sometimes we ship the orders and it takes a while for it to reflect on the store
sniop1 (5:03:07 PM): you can email me the tracking number to ****@****
sniop1 (5:03:19 PM): or send it in an instant message
Digital Wanksta (5:03:36 PM): alright
Digital Wanksta (5:03:37 PM): thank you
I still havent seen it...."
"Says it was shipped May 2nd. Item was not shipped however and the post office has said they never received the item. E-mails to the company support e-mail remain unanswered. This happened to me once before with this same vendor and like an idiot I tried to purchase another item from them. Never again.
**Update**
Received an e-mail May 16th which stated:
I'm e-mailing you to give you an update on your order situation. The tracking number that was automatically e-mailed to you, was incorrect. Your order was being processed when the shipping dept. ran out of the 120mm UV Blue fan. We now have more in, and your fan will be going out, as soon as possible.
You will be e-mailed a newly updated tracking number.
Thank you for your cooperation!
Sales Dept.
Extreme Alterations
As of this writing - May 24th I've not heard one word of follow up since this e-mail. The tracking number online at Extreme Alterations website is still the original one.
It would go a long way if the vendor would tell the customer the truth instead of all the smoke and mirrors. Beware. If you expect an item to be shipped promptly - it probably won't happen here.
** Update June 2nd. Product still has not been shipped. Complaint filed with BBB.
** Update July 26th. BBB letter came back that they had no response whatsoever from the business when thry tried to settle my complaint. It appears this guy has dropped off the planet. Sent an E-mail to his host company asking them to remove the website so further people don't get ripped off but they said it was against their terms of service. I am going to contact my credit card company today and I am wondering if it would help to call the police department for the local address given by the company."
"One of the best site on the net. I've been looking everywhere for mods lately, and this site comes in first place most of the time. Why? Best prices. It's definately a nice find.
I had "problems" with my order, but I didn't know my product was backordered. Only 'flaw' I would say is that they need to put some backorder information on the product's page.. but I quickly resolved this issue when I talked to someone from the site. Very nice response from them, kudos!
*EDIT*
I ordered some more stuff from them, thinking they were a good store. I was wrong. 3 months after my purchase, I still havnt got my stuff. On top of this, I have been away from home for 2 months, so I had no way of verifying if the items arrived or not."
"The prices were good and the website was very well done. I was not notified when an item I ordered was on backorder which caused me some grief. Phone and Email support were non-existant, but the IM support was very helpful. My problems were resolved over AIM."
"This is an A+ site, I really like the selection and the customer service is not to be matched, extreme alterations is great!!!"