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1/5

2005-09-14

"Ordered a case from the website. Got confirmation email. 2 Days later I log onto their website and all of the sudden my order had been cancelled because the item was "out of stock" Does not honor their orders"

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1/5

2005-09-13

"customer service is bad, they promised to get back to me twice and never contacted me."

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Verified
1/5

2005-09-13

"I agree ioCombo is dishonest. If you ever see a deal on their website they wont honor it. At least thats what they did to me and a couple other people I talk to on forums."

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Ability to determine if a product was in-stock real time
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Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2005-08-04

"IOCOMBO.COM has excellent prices and fast delivery. Packaging was great. All around pleasant experience. They were a joy to deal with."

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Verified
5/5

2005-04-04

"Good Seller, but won't leave me alone about not leaving feedback for them somewhere. Item as described and quickly delivered."

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Verified
5/5

2005-03-22

"Excellent service. I would order from them again. Order was sent on time and everything arrived in good order. "

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Verified
5/5

2005-03-11

"Good experience - would buy again!

They shipped everything properly and packaged well. It was shipped in a quick timeframe. The prices were also very good!
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-02-11

"I can’t say that there customer service is bad because as far as I can tell it is non existent. I have called 3 times to check on my order I have left 2 messages with no returned call and never an answer from any one. I sent them an E-mail detailing my concern with my order and still I get no response. I even left my phone number in my e-mail. I ordered a mother board witch they sit clearly stated ships in 24-48 hours. A week latter it still has not shipped but they charged my credit card the same day I ordered the product. This wouldn't be such a concern if I could get hold of a living breathing person to explain the hold up. I will never by another product from this site.

After a week of trying to get hold of some one, I received a phone call from Iocombo.com's customer service department and they told me the product was on backorder (witch by the way is not what there website said). After some complaining about them charging my credit card when they didn't know when the product would be in, they finally refunded my money.
"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Verified
5/5

2005-01-20

"no problems, no worries as long as they replace thus broken device..I guess we'll how it goes.so let's get on with this studpi questioanire. I have now created a user name and passowrk just so I can answer your questions.....let's do it
!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Web site being easy to use
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Verified
5/5

2005-01-11

"Ordered four rounded IDE cables via a DealNews referral. Good price, arrived normally."

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Verified
1/5

2005-01-11

"iocombo represented in both product discription and in photo that a cpu would be included in my order when board arrived and no cpu I contacted them through there rma process.That was on 12/24 it is now 1/11 and thay havent responded to my repeded requests for at least a responce.It has become apparent that thay will not contact me as the intent was to misled and ignore.I don't mind the misleading practice as much as the lack of responce to at least say thay will or will not do anything about it. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-06

"Got just what I ordered.I ordered Nero software and it works."

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Verified
5/5

2005-01-01

"I bought a Firewire encolsure from the fine folks at ioCombo, and when we discovered the one I'd ordered was out of stock (though the system had indicated it was available when I placed the order), Al was kind enough to upgrade my order to a nicer enclosure (one that was in stock, so I wouldn't have to wait) at no extra charge.

I found Al to be both friendly and committed to doing the right thing for me, even if it meant extra work for him or not making as much money on this particular transaction. I received a better product than I expected, at an excellent price, and I felt respected and well cared for in the process. I wish all my transactions with other merchants worked out this well.

I look forward to buying from ioCombo again, and I can certainly recommend you consider them, too.


Bruce
"

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Overall quality of the company
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Verified
5/5

2004-12-17

"Very good seller - quick shipment, good quality items. Will definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-16

"Great service, rec'd quickly and in good shape -- I would order from this vendor again."

Detailed Review Benchmark + -
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Is trustworthy