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1/5
2004-10-11

"Poor service. After 10 working days, Ink raven shipped the wrong product. No such delay in billing my credit card. I returned all the items shipped. I never did get a refund. E-mails never generated a response. Telephone contact was very difficult."

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Delivering products on-time
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Overall technical support
N/A
Resolving problems
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Customer service being easy to reach
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1/5
2004-09-05

"
They billed my credit card but no delivery on order. No contact from ink raven. Emailed their shipping, no answer. No emails rec'd at their info email address. Phone number is disconnected.
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Resolving problems
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Overall web site
Web site being easy to use
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1/5
2004-08-12

"No delivery on order. No contact from ink raven. Emailed their shipping twice, no answer. No emails rec'd at their info email address. Phone number is disconnected. Looks like bad news to me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5
2004-08-03

"These people are crooks. I payed $78.92 for 1 HP toner and 2 Canon ink cartridges and they never sent my order. They took my money, but never sent the product. I emailed, telephoned and faxed them repeatedly with no reply."

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5
2004-07-15

"The first time I ordered a toner was on April. The service was great. Toners works, and shipped on time. But now everything changed. I placed order on June 30, have not received the merchandise. I email twice, no one pay attention to me. Guess someone is right, do not buy again here. "

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
N/A
Being knowledgeable
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5
2004-07-14

"Supplier is horrible. Order never shipped, they never respond to phone calls or emails. Absolutely no customer service. Would warn everyone to stay away from this suppiler. They took my money but never shipped."

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1/5
2004-07-12

"I purchased a toner cartridge, which was defective. I returned it and received a replacement, which I also ended up returning. I was promised a full credit (without a restocking fee), but have been unable to get it. It has become impossible to contact customer service by telephone as the number is always busy and the voice mailbox is full. I have tried e-mail and received no response. I am owed almost $170.00 I have been trying to obtain this credit since March 2004 (it is now mid-July) when UPS Tracking shows that the company received the cartridges I returned."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
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Web site being easy to use
Web site reliability
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1/5
2004-07-01

"What a scam! Was about $2 cheaper so I went with them. They then said it was backordered and would be shipped in 7-10 days. After waiting 30 days I tried to get in touch with them (they had already charged my credit card). They were impossible to get ahold of. The answering maching message has said for the last 60 days that they are upgrading there customer sevice dept. but that must be bull. 10 days ago, they called me at 1:50 AM, yes in the middle of the night, and said my order was shipped. Another big fat lie from people I should have never trusted in the first place. After I cancelled my order from my credit card and called and left ANOTHER message cancelling my order, JAN at inkraven sent me 95 emails saying that they were refunding my money. Totally low class bush league operation. Everyone makes mistakes but they work very hard to try to piss you off."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5
2004-06-28

"I view Inkraven as a theif. Not only did they send me product that didn't work, they billed me twice even with the bad product returned. I have had countless phone conversations trying for a refund (with no product in hand) so I'm out $170.00. They have basically taken my money with nothing in return. I call that stealing. Stay away from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5
2004-05-24

"Ordered ink cartrige on April 2, 2004. The charge came through just fine on April charge card statement, but have yet to receive the cartrige. Last was advised was still on back order! YIKES!"

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1/5
2004-05-20

"I placed an order on 5/6/04. It is now 5/20/04 and I have nothing. Of course they charged my credit card the day of the order. How convenient. Nice scam they have going. The better business bureau should hear about this. I wish I had read this first. The price is great but only if you actually receive the item. No one answers the email. The poor girl on the phone has no idea whats going on. Spend the extra money and shop elsewhere.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
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1/5
2004-05-18

"These guys are as close to scammers as I've ever encountered. Placed an order was sent incorrect merchandise after they hit my CC of course. As of today, I have yet to receive a refund or an authorization code to return the merchandise. I will be filing charges today"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Web site reliability
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1/5
2004-04-20

"I ordered a toner cartridge online the morning of Monday, April 5, 2004. I received a confirmation e-mail immediately.

On April 14 I sent an inquiry to shipping@inkraven.com to request a tracking number. No reply.

On April 16 I sent another inquiry to shipping@inkraven.com to request a tracking number. No reply.

On April 17 I called and left a voice message inquiring about my order status. No reply.

On April 19 I called again. A representative apologized and said my order would go our that day--2 weeks after I ordered it--and they would upgrade the shipping.

That night I received an e-mail notification indicating that my toner cartridge had been shipped via standard UPS Ground.

I called on April 20 and explained the situation. Ink Raven claims they have no record that they agreed to upgrade the shipping. I told them I would refuse the package and they should refund my money.

Absolutely the worst customer service I have received, short of the phone company. I'm going to drive to OfficeMax and buy a cartridge today, which is obviosuly what I should have done in the first place.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5
2004-04-13

"WARNING!!!!!I placed an order on March 31, 2004 and was billed to my CC. I never recieved the product after being told the order has been processed and I whould recieve the toner cartridge with in 3-7 days as per website information. After the first phone call the girl could not even locate an order and then I was advised that she needed more information. When I called the second time I was told the the product was not shipped due to they are waiting for an EMPTY container to come in so they can refil it. I asked her when she expects ship date, next month, next year, and she said she could not promise anytime limits. I explained that their website does not reflect any of their unprofessional policies and she then apolagized and stated that the president of the company maintains the website.....I cancelled the order"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5
2004-03-11

"STAY AWAY FROM HERE!! I placed an order for a toner cartridge on 2/27/04, and my Credit Card was immediately charged. I contacted the company by phone 4 days later due to not hearing from them regarding shipping. They said it was getting done by the home office and that they could not see the status. I waited another 7 days and heard nothing. I emailed them and regarding the status, and they responded that they did not know what happened but it would be shipped soon. READ THERE SHIPPING POLICY, it says that if INK RAVEN makes a mistake you still must wait for shipping and accept the package. The policy is ridiculous, due to allowing them to make mistakes and you not being allowed to cancel your order. DO NOT DEAL WITH THIS COMPANY!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability