"I bought remanufactured cartridges for my Canon printer from Inksmile. Non of them worked. I contacted Inksmile twice through their Customer Support link. Never got a response. stuck with cart
ridges that don't work and out the money I spent. Will never buy from them again."
"As all the reviews state they do not reply, only the first time. My response was "hello"
I repeat, my first and only response was "hello" I ordered hp58 ink does not work. They do not respond and they same reviews go back to 2013 here same old story
"
"These cartridges do NOT work properly in HP printers. Cannot do proper alignment. As a result get fuzzy letter edges and color blurring. They are a scam-shop, selling defective or bogus product. "
"Purchased HP 92 two pack. One cartridge worked, the other is defective. Have emailed InkSmile to ask that the defective cartridge replaced. Will be very surprised if InkSmile complies. "
"bought hp901 combo ink and black cartridge wasn't recognized at first and then would not print, compared to the empty one I took out they weighed the same on a gram weight scale? Contacted seller and response was email with suggestions to get ink out, tried all but no change. No response to second communication. Don't buy from this outfit! No phone number to contact and out $24 bucks and no ink!"
"Bought a ink cartridge that would not connect to the printer, sent an email to customer service and no reply. Stay away!!!! Go to Target instead"
"I ordered ink 7/28. They shipped 7/30. To a blend of my billing/shipping address ... so no such place. I tried to call but it's only a recording. Emailed several times and they wrote back it was shipped. No help, no offer to resend when the misdirected package gets returned to them. Just wrote me off with "it shipped that's our policy" save yourself the trouble and buy from anyone else."
"I ordered inkjet cartridges for an HP OfficeJet Pro 8500A. All 4 cartridges were expired and when installed, the ink quality was very poor as the ink was barely visible. I contacted InkSmile's customer service by email immediately but didn't receive a reply for 13 days. By this time I had already disputed the charge with my credit card company, so perhaps the CC company's contact with the merchant is what prompted their reply to me. InkSmile instructed me to clean the print head where the ink is jetted out from (which I did), but this did not improve print quality at all. I emailed a 2nd time, again requesting a refund, which I will continue to pursue through the credit card dispute process since InkSmile evidently doesn't stand behind their product or service."
"Ordered "new" HP cartridges for my printer. Received them timely. Unfortunately, they were all expired- dated back to 2014. Computer sends out an expired warning and will not print from these worthless cartridges. Who sends 6 year expired cartridges in 2020??? Complete fraud. Has not responded to my written request for a refund."
"Their ink cartridges never worked and they don't respond to emails or phones, I had to call my credit card company to block the payment for my online order."
"After installing the Canon ink cartridge, it sent the printer into lala land."
"This is a horrible company. I ordered an 8 pack of cartridges (4 of each color) and received 2 yellow and 2 cyan. They don't respond to numerous emails and phone messages. Don't walk away, run! "
"These folks no longer show a phone number on their site. They never answered it anyway. I have used them for years, but occasionally have had trouble with a cartridge. They have always replaced it eventually. Now they are not even responding to my emails and I have sent four. No longer purchasing from them"
"I ordered a high capacity black ink cartridge (hp61XL) which is supposed to yield approx. 600 copies. It lasted less than 50 using draft mode. I called on many occasions and left my number. I also e-mailed on many occasions and received no reply. So much for their lack of customer service."
"Ordered 3 color HP Remanufactured, none worked, do not reply to emails or on-site customer service.
You get what you pay for
8/7 UPDATE: I finally received a reply from Customer Service, will send replacements. Point remains that it is inconvenient to have to write and get defective cartridges replaced; over the past year or so InkSmile has shipped about 5% of their cartridges to me defective."