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Verified
5/5

2006-08-09

"Once again my order was promptly and correctly filled and shipped. Ink Avenue is a class operation and has my business."

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Is easy to do business with
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Is consumer focused
Is committed to quality products and services
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Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
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Verified
1/5

2006-03-01

"Placed an order on 2-17-2006, payment was taken out of my account on 2-19-2006, never recieved a shipping conformation email. I emailed them several times and called several times, did not recieve a reply till 2-22-2006 (email) saying the color ink refill had not came in till that day and it was to be shipped out the following day along with my black ink refil and that I would receive another black refill free because of the hassle. On 2-25-2006 I emailed them asking where the shipping conformation was and said if I didn't receive a reply I would file a claim with BBB, got an email on 2-25-006, with shipping conformation for 2-25-2006 which was on Sat. so my order was not shipped till Mon(2-27-2006). Finally received my order on 3-1-2006 to find just 1 black refill, and a check minus shipping for the order that I origanally ordered. So after 19 days I still had no color refill, paid shipping, and waited over 3 weeks. I should have been told that I was not going to get my order. I would have gone somewhere else. They will not ever recieve my business."

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Overall quality of the company
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Value the company offers
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-06-20

" I bouhgt prtinter Ink A 10 pack of black and a 10 pack 0f color for my cannon mulipass printer and a cleaning cartridge, but with thiwr special I got 12 black and 12 color I was really happy about that, and it shoe up at my house in about 3 days I will foresure order from them again"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-02-25

"In my line of work (Reverend) you have to do a lot of printing and the ink can get so expensive. Seeing we are a religious organization, we really don't have much. Then I stumbled upon this site and wow! We are definitely going to be a repeat customer. We have found our ink supplier for sure!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A