"I own an Incase connected pro travel case, unfortunately I left both the battery and the charger in the airport, when I contacted Incase they said, it has been discontinued. What a lie!!!The suitcase is worth 399$ but without a battery it’s not worth.
I will never do business with them again"
"Well I've ordered a bag from them almost a month ago and I haven't received my item, but they sure as hell charged me for it. I waited initially 2 weeks before I started to contact customer service because my order progress hasn't updated past sent to warehouse. I've contacted them via Facebook messenger, email, and even phone calls. They are pretty good a dodging all the above even on their facebook page it states that they always answer 100% of the time, but to no avail has anyone contacted me about my order issue or to even look into what the problem was. Right now I just want a refund I don't even want the product anymore it's been a month and I've lost $130 so incase can screw themselves because they are worthless. "
"I have no problem with the product I ordered, an iphone snap case in Andy Warhol collection. However, the customer service is horrible. I returned the case (just couldn't bear to cover the iphone) over a month ago and Incase still has not managed to refund me. I spoke with customer service a week ago, they confirmed receiving the item, and promised I would see a credit within a few days. Still no credit. Last week I waited 25 minutes to talk to someone. Today, over an hour! Horrible!"
"Customer service when you order directly from them is shockingly bad. They shipped me the wrong item (WAY wrong -- not even close to what I'd ordered). I emailed them to ask how to return it and get the right item. No response. I called, several times; no one ever answered, all the voicemail boxes were full. I posted on their support forum and was ignored, several times. I tweeted at them and was ignored. More emails, ignored. Finally, after two weeks of this, I called my credit card company and disputed the charge, and that was that. THEN, weeks later, someone from InCase replied to my query on the support forum announcing that the problem had been resolved (yeah! by me and my credit card company!) and basically blamed me for trying to contact them by email and said "it's always best to call us directly in these cases." Apparently they ignored the part of my query where I explained that I'd called them 10 times and never gotten to talk to anyone or even leave a message! Unbelievably poor customer service."
"The product is great. However, it is at retail price on Incase website and shipping is very expensive ($10.10). I would rather buy at other online stores which provide much cheaper price.
Recently, I bought a Incase $50 voucher for $25 from Livingsocial. But it turn out to be a bad deal because many Incase items are priced at $49.95. They do NOT allow you to purchase a $49.95 item with a $50 voucher!!!!! You MUST SPEND MORE THAN $50 in order to place the order. I do NOT wanna buy another overpriced item and NOT care about the $0.5 dollar. VERY DISAPPOINTING."
"I placed an order for a laptop bag on 6/24/11. They sent me the wrong bag. I emailed customer service twice before they replied back in 4 days. The email was a generic email with instructions to return the item. I emailed again and they refused to pay for shipping (response took another 5 days). I bag was received at their location on 7/29/11. I've sent 5 emails and called 10 times but no response and no one picks up their customer service number, which is absurd."
"I bought an dSLR Sling from Incase on June 13th, 2010. Since the bag wasn't available in my area I was promised by Frank, a customer rep, that if I didn't like the bag I could return it and Incase would provide me with a return shipping label at no cost.
I ended up not liking the bag and I've been trying and calling their customer support, for about TWO weeks now, to get them to send me a return shipping label; and I have been given the runaround. Returning their product has proven to be a complete hassle and waste of time. "