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5/5

2018-12-21

Amazing store

"Awesome staff and great selection"

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Verified
1/5

2012-02-22

"Rip off! In the mood intimates will bait & switch you.
Send the wrong item & not help you resolve the issue.
Steer clear of this unprofessional sham.
My WORST ON LINE SHOPPING EXPERIENCE EVER!!!
"

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Verified
1/5

2008-11-26

"Poor customer service. Those 3 words sum it up. I ordered an item for my wedding only to have it arrive stained and missing straps. In the interest of saving time, I ordered the same item again and was told to send the defective one back, at this point I have been charged twice for the same item. The second one arrives and it is the wrong size, I now need a third. Mind you, we are heading into the final week prior to the wedding so sending the items out was not at the top of my priority list. A couple weeks elapse and I am now able to find time to return the items, I realize they did not credit back my card so I call and leave a message. I ended up leaving 5 messages until I received a reply. When I finally got the call back, the person was rude and combative, she said I never told them about the missing straps or stains and that they could not see any stains. They also said they would not honor the return because it was beyond their 30 day window. They shipped the items back to me and charged my card (not authorized by me) for the return shipping. Again, I tried calling to speak with them, they would not return my calls. I called the credit card company to dispute the additional shipping charges and they ended up crediting me all 3 pieces plus shipping. Oh well, maybe they should have called back and played nice, at least they would have made some money. I would not reccomend doing business with this company. Anyone want to buy some undergarments??? :-D"

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