"After ordering an item (worth over $500 US) that I was told was in stock, I messaged Import Shark to ask when it was coming since I was told directly by the owner it would ship the next day and it did not. The response I received was that the item was cracked, and that it would be, "maybe four weeks tops" to send me a new, undamaged product. I accepted that it wasn't the fault of Import Shark that the item was cracked (although I now believe they never had the product to begin with), and agreed to wait for another four weeks. After four and a half weeks, I messaged Import Shark again, and was told that it would come, "maybe at the end of next week". Unwilling to continue waiting for a product I was told was in stock (this is the only reason I chose Import Shark over another vendor), I politely asked to cancel my order, as I had already been waiting a month. My request was met with the most unprofessional response I've ever experienced in my entire life. First, Mike (the owner of Import Shark), responded with "WTF man", then "Scumbag". So, seeing as Mike wasn't taking my request to cancel the order seriously (or professionally), I opened a PayPal dispute. Mike then went on a swearing, name calling rampage over Facebook messenger, calling me things like c###, whiny b####, scumbag and more. I did not reciprocate the name calling, just asked again to cancel my order. He then stated, "didn't I tell you to f### off". This is only a small snippet of his insults towards me. Eventually I got my money back through PayPal, after Mike let the dispute sit for two weeks. I'm honestly shocked this company is still in business. Had Mike acted professionally when I asked initially to cancel my order, and had reassured me with some sort of proper timeline as to what was happening, I 100% would have been willing to wait another month. However, his rude attitude and complete lack of customer service lost him my business. "

"Sold me damaged carbon fiber trunk, damaged wheel caps

"

"They send cheap flimsy garbage that doesn't fit. Trying to get a refund is pulling teeth. Never buy from these people "

"Promised refund on $400 item for 3 months , but never showed up. Ran time limits out for ebay and paypal to do anything"

"I emailed them after a few weeks to check on an order and to make a long story short they were very unprofessional and below I am copying and pasting the last email that I received from them before asking for my money back
Actually, no, you haven't been "hearing that". We said it needed to be imported and now you're being told it is currently on the way. That's two very specific things. You really have to learn how to be a bit more patient and grown up when speaking to someone and digesting exactly what you're being told. We had to repeatedly give you the same exact information but you felt the need to just keep harping on it like some spoiled 12 year old girl. If you can't act in a mature, professional way, then there's no reason for us to continue to do so. Now you know how we feel over here when you keep busting balls about the same damn thing.

I do not recommend ordering anything from this company terrible experience and very unprofessional.
"

"After a month of waiting, they shipped my vents with hardly no protection and just slammed into a box. Yes, broken... These guys are RUDE, don't deal with them."

"I have placed a few orders with import shark before but after having 3 snail mail packages that took two weeks and one more I have yet to receive after almost a month I wanted to post some info for others. I would not recommend this company at all. I have asked faster shipping and was always told they don't offer it. After emailing them and being told Hyundai owners are cheap and don't want to pay anything additional I had to post this review. The customer service is horrible and they don't believe in communication. The parts with the exception of the key fob are cheap and seem like a cheap Chinese company makes everything. If you want a bad experience but from them all day but if you value your money pay more and get a better experience elsewhere.

*****update***** received my package after almost a month and I received the wrong items. This site import shark is a joke and not worth the frustrations."

"DO NOT, I REPEAT DO NOT BUY ANYTHING FROM IMPORT SHARK. I purchased coilovers a YEAR ago & still have not received them or an email regarding information about them. I've emailed them SEVERAL times asking & got no reply. Now i am trying to get a refund. If anyone could help out with any contact info i'd appreciate it.

****@****"

"Let me start off by saying that I have never dealt with such bad customer service as this. I have never seen any company speak to a client like this. Generally they speak well to clients and want to make them happy. I will not be ordering from this company again and will let all of my friends and shops know about how poor this company treats there clients.

Now lets get to what happened. I ordered the carbon fiber hood vent and in turn got the unpainted vent replacement. The vent is not well made at all. If you look at the back side of the vent there is many imperfections. The vents alone feel like they can crack in the future due to heating and cooling.

I have pasted my log with the company via email.

Me Jul 31 (7 days ago)
to importsharkinfo
Hello, I wanted to know if you guys will be providing a shipping number on my order and as to why on your site it still says processing two days later.

Importshark Sales ****@**** Aug 2 (5 days ago)
to me
A bit of info would be helpful


Me Aug 3 (4 days ago)
to Importshark
Email that was used is ****@****
Please let me know what is going on in regards to my purchase.
Order Number: xxxxxxxxxx (Processing)
image1.PNG

Importshark Sales Aug 3 (4 days ago)
to me
When they ship in a couple weeks, you will get tracking.


Me Aug 3 (4 days ago)
to Importshark
So you currently do not have any for a few weeks?

Importshark Sales Aug 3 (4 days ago)
to me
The latest inventory is due for completion this week, so we'd expect to have them here by next week. Your order was placed the same day we removed the timeline, since 1-3 weeks is normal for imported items.
Me 3:41 PM (6 hours ago)
to Importshark
Hello I just got my hood vents and I am so disappointed as you made me wait for the order to be available without mentioning it via the website and for sending me the wrong vents... I ordered carbon fiber hood vents that I was looking forward to having installed today and instead I receive this.
image1.JPG

Importshark Sales 7:25 PM (3 hours ago)
to me
First off, we didn't "make you wait" for anything. As you were already told, this item takes time to arrive no matter what. This was relatively normal actually.
That being said, if you received the wrong item, there's nothing to be concerned about. Simply send them back and we will replace them.

Me 7:50 PM (2 hours ago)
to Importshark
I don't appreciate the tone you are speaking with me. You are supposed to be a professional company. Secondly I would be more than glad to send it back but as it is your mistake please create a shipping label so I can send it back.


Importshark Sales 8:27 PM (1 hour ago)
to me
You worry about yourself and we'll worry about ourselves, ok? We do not send shipping labels. There is nothing further to discuss aside from the fact that we will provide you with a replacement when those come back.

Me 8:30 PM (1 hour ago)
to Importshark
What? You guys made the mistake why should I pay for a shipping label when you had made the mistake? I can't believe how you are speaking to a customer like this.
Me 9:45 PM (40 minutes ago)
to Importshark
I am waiting to hear from you.
"

"Worst experience ever!!! Received a hood and it was the worst quality ever. They promised to refund the money plus shipping and cheated us. Now trying to get my money back. Do not order from them ever!!!! Ordered through EBay."

"So I ordered some wheel caps for my car in early February waited 3 weeks never received them. So I sent importshark an email asking why I had not received them and why their was no tracking number. They said my order would be in next week so next week comes and still nothing. I sent another email telling them I still had not received them. They did not respond. I wait about 4 days then send another email saying I wanted my money back I have been waiting over a month. They respond with dont worry sir we assure you that your item will be there in two weeks our shipping has been messed up due to Asian holidays. So I wait two more weeks and still nothing... sent numerous emails and they never responded and I just received my item last night and the item was dented and almost broken. . Never dealing with them again worst company ever. Waited 3 months to get a broken item. "

"I've ordered two emblems for my Tiburon from IS and payment was sent through PayPal. I still have no confirmation on what is going on with my order. I've already emailed about my order and still i've yet to get back a response. Like all others before me who have ordered from them I will no longer buy parts from them. All it takes is a simple response to an email to let people know what's going on with their order."

"Ordered a wiring harness from them on 10/23/14. No one every bothered to tell me how much time it would take for this order to be fulfilled. A week later on 10/27/14 I contacted them via email and asked what the status might be. I was told at that time that it usually takes about 10 days to import from Korea and that I would receive tracking info when it was on its way.

Another week goes by and I hear nothing. I check in again and was met with a very rude email telling me:

"Again, when it ships, you will get tracking information. There's no need to keep asking the same question. When we get it, you will receive a departure confirmation immediately. If there would be a problem obtaining the item, we'd have notified you by "

When I confronted this individual about their horrible customer service I received this response:

""Usually about 10 days" is not set in stone. That's called an estimation. Also, when speaking with companies, if they say 10 days, that's generally business days. Regardless, the part is coming in very soon at this point, and hence and we do not expect there to be a delay. When it ships, you'll automatically receive a notification."

Don't even bother with these guys. They're a complete waste of time. There are plenty of other places to go for KDM parts that aren't so unprofessional."

"Terrible customer service. Ordered an item a month ago and never got any notification about it till I filed a dispute on Paypal. That's when they noticed they didn't send me the item...and called me out on "telling on Mommy" (Paypal) and instead I should have contacted them for support. NO, the CORRECT thing you should have done is to keep me updated on my purchase, not complain to me about how bad your customer service is. And really? Being rude about it all? I was a customer before...purchased two expensive products off them, but now, NEVER AGAIN. Worst place to buy parts from. Just use their storefront to see what products are out there, and purchase elsewhere. These guys are horrid."

"I normally dont write a review, but I felt I have to share this.

It was my third purchase from ImportShark. I purchased Headlight and taillight, and this time it was a front grille. I have to say, headlight and taillight was in okay condition, there were some problem with slow shipping and defect on items, but they resolved it in a timely manner.

THIS time, I ordered, paid, and waited for a month. There was no process in my order status. So I emailed them, no reply. So after couple more days of waiting, I claimed paypal dispute, since maximum days for dispute is 45 days. I tried to contact them through paypal, no response.

I complained via email, and now they are saying

"Uh, you filed a dispute in Paypal. That means you canceled your order. We have nothing to say to you until you remove the dispute."

And something like this;
" There is nothing left to say to you unless you are going to cancel the dispute. Stop emailing us."

They did not ever said 'sorry for delayed shipping or anything but complaining about paypal dispute.. I guess they don't care about me waited for a month.

They were absolutely unprofessional. Will never do a business with them."