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Product & services pricing
0.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
0.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2024-02-02

Excellent customer service

"The best customer service experience! Parts dept was exceptional in helping me find the exact part I needed. Above and beyond. Next time my car needs service I’ll bring it here. Everyone was helpful ! "

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Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-11-26

Best Price + Shipping on Small Accesories

"I searched many Toyota dealer websites (which all look very similar under the main Toyota parts web portal), and the prices varied widely.

Out of 5 different dealerships local to eastern MA, one blank master key varied by a wide margin, but shipping to a suburb of Boston varied even more.

Other dealerships charged as much as THREE TIMES the amount I paid for shipping (a small key) from Imperial.

I will buy from this dealership again for whatever part/accessory I need shipped.

Thanks Imperial!
"