"Rep notified me of situation and acted quickly"
"I ordered parts through Toyota website and had to call I-5 Toyota to adjust the order. The parts department was very helpful by giving me the correct part numbers of the parts they have in stock."
"I ordered some product online and received an email regarding the detail of the order, wanting to make sure it was in fact what I wanted. I feel very appreciative they took the time to double check with me about the order. "
"Ordered a case of OW-20 Oil. Quick Shipping and a good price! - what else can I say? A+"
"Great customer service. Order wrong part and staff called to verify and correct. "
"First the positives: low sales tax and a pretty straightforward and timely buying experience for a high demand vehicle. There was no “market adjustment” nonsense, and I want to at least give credit for that.
Now for the unfortunate bits. Online the car was advertised as sticker minus $500 when my wife called and committed to the pre-order. They also confirmed that they participate in the Costco car buying program, which is usually solid and reliable. Since this was my spouse’s car buying experience felt it was best to play a background role, to “trust the process” and essentially go along for the ride, figuring that sticker minus 500 was a decent deal even if the Costco rate wasn’t better. Frankly, didn’t pay much attention (trust the process) and didn’t realize until afterward that my wife paid sticker PLUS about $60, partly due to some bogus “eco car pro” paint protection for $395 that wasn’t on the sticker or ever mentioned prior to us showing up… but “we put it on every car”.
With this car, the options were pretty much to just take it or leave it, and leaving wasn’t an option this time (spouse is non-confrontational, was already mad at me, and wanted the car)… so I didn’t argue or do the math and we took it. Ok, a few bucks over sticker isn’t tragic these days, and frankly it didn’t truly register, but the last time I bought a Toyota (at a different dealer) through the Costco program it was several grand below invoice and they ceramic coated the truck at no extra charge as part of dealer prep.
Debated how many stars to give the review and figured I’d be generous… not **** off since we DID get a car relatively quickly in a tight market for a not unreasonable price, but this nickel and diming is irritating. If I were there alone, I’d have walked."
"Great, Tella was awesome..."
"Fantastic experience from start to finish. Janelle kept me up to date every week with status as to when the car would arrive, and delivery day was smooth and informational. Will definitely be coming back here for my services and any future purchases. Thanks everyone.
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