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5/5

2019-07-06

Best price and service

"Ordered Coreal VideoStudio Pro X5 as they have the best buy. Since it is year 2012 product, they remind me about the hardware and software requirement. Also fast shipping as I get it in two days."


5/5

2019-04-25

Excellent customer service

"Ordered an Olympus Binocular as they had the best price. Got a call from Lincoln advising me the item was back ordered for two weeks and offered me a refund. Since I wasn't in a hurry to get the binoculars, I said I would wait. Lo and behold I received an email with a shipped notification and tracking info 10 days later and received the package two days later. Item was exactly as described. Brand new in its original packaging and delivered by Purolator. Will buy with ITFactory again. "


5/5

2019-04-24

Great service

"I purchased a Garmin Vivofit 2, it arrived in less than a week, I sent an email to the company regarding a possible delivery date and they phoned me immediately. I love the product I bought...it even came with an extra band which was unexpected."

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5/5

2019-03-29

Excellent Prices and Service!

"I ran across this website almost three years ago when I purchased a new desktop computer. Expecting to pay a small fortune for Kaspersky along with Malwarebytes. The prices at this store were so affordable and the service was nothing less than excellent. I received my download instructions, etc within one day and then decided to make this website my yearly go-to store for internet, virus, and malware security. When I have written to them with questions, I have received a response within the hour and all of my questions were answered with satisfaction. I highly encourage anybody to make this website their own go-to store for anti-virus and anti-malware apps, as well as computers, tablets and accessories."

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1/5

2019-03-28

Useless!

"This is the first time I visited this site. The products are randomly listed. I want to group the products by model so that I can get the lowest price. I couldn't figure out how to do it or if I could so I started a chat. The chat operator was useless! It took him five minutes to answer a simple question: How do I group the products by model? And then he wouldn't answer directly. I had to ask: So products cannot be grouped by model, correct? It was to that I finally got an answer - no. He is either useless or the company is a scam. Either way, they have lost a potential customer. "

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5/5

2019-02-18

Trustworthy, fast and reasonable

"I purchased Kaspersky Internet Security 2019 two days ago, that price was very reasonable and fair in compare to any other retail store, received the key and download info the next day and worked right away.
This would be my go-to-place from now on.
"

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5/5

2019-02-09

great service

"Just bought a software program.
Great service with quick response times.
Great website that is easy to use.
Will consider ITFactory for future needs.
"

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2/5

2018-08-22

disappointing

"had a client in office to have me assist to purchase and download accounting software. Purchase went smoothly. Email came to confirm transaction. Second email took a while to come and said she needed a more secure email address to verify the purchase. Her only account was gmail so we called in as instructed to verify. We were told the verification would be processed and another email with the link for download would follow. This did not occur, rather a call came saying the software was not available but she could accept the next step up at the same price. I had to advise her not to take this deal as the cost would be much higher for ensuing years. Off to Staples we go. As an accountant this was unacceptable and embarrassing to recommend a site and have it be a waste of time. Still hoping nothing is charged to her CC. On the upside, when I originally called the Customer service answered on first ring."

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5/5

2018-06-29

Super service

"I just bought a simple software download, but for the second time. Great communication and quick response. Highly recommend the Canadian company."

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5/5

2018-04-08

Look here first, Canada

"Needed AV software: Best selection, best price anywhere, fastest delivery, clearest help--everything I want everyone else to copy. And Canadian, so you experience no borders"

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5/5

2017-12-02

Excellent

"I bought an Olympus ds 7000 digital voice recorder. I received the best price by far and also got a Black Friday discount to boot. I received a prompt response to an inquiry I sent after I ordered it. It arrived on time and well packed so I am totally satisfied."


5/5

2017-11-09

Buying photo paper for my printer

"I am very sorry to take so long to get back to you on this feedback , i have a lot on my plate
I photo ITFactory for photo paper for my printer and not knowing what kind to buy for what i want it for and with the customer service this company has the help me out just as i needed and order it 4 days later it was to my door , Thank you again

you people is the best i known for some time for customer service
Thank you again
"

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5/5

2017-10-25

Least expensive online store for the Sotware I needed!

"I had shopped around all morning looking for a deal on a subscription to Malwarebytes anti-Malware Premium. My search ended abruptly when a friend, who was a past customer of IT Factory, suggested that I check their website out.
Malwarebytes' own website was retailing their Premium Software at $129.99 to protect 3 PCs for a single year. I just couldn't afford it! That's when I went shopping around for a better deal. I found it here at IT Factory where the cost was only $32.99 for the same Software to protect my 3 PCs.
Awesome!
"


5/5

2017-05-18

Great service, quality genuine products, fast shipping.

"I purchased a copy of Malwarebytes lifetime from itFactory, after some reassurance through their live chat. After receiving my product a mere 24 hours after I ordered it, I had it installed in setup in seconds. No hassle with the license. The item came in the OEM sealed box, as described. Couldn't be happier."

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5/5

2017-05-09

Outstanding

"Just placed our first order. The customer service was completely outstanding. The online chat was extremely responsive and asked very important questions to ensure we got the exact product we need. He actually check the warehouse to ensure they had stock before I wasted any time. I will not hesitate to use them again."

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