"had a client in office to have me assist to purchase and download accounting software. Purchase went smoothly. Email came to confirm transaction. Second email took a while to come and said she needed a more secure email address to verify the purchase. Her only account was gmail so we called in as instructed to verify. We were told the verification would be processed and another email with the link for download would follow. This did not occur, rather a call came saying the software was not available but she could accept the next step up at the same price. I had to advise her not to take this deal as the cost would be much higher for ensuing years. Off to Staples we go. As an accountant this was unacceptable and embarrassing to recommend a site and have it be a waste of time. Still hoping nothing is charged to her CC. On the upside, when I originally called the Customer service answered on first ring."
"I just bought a simple software download, but for the second time. Great communication and quick response. Highly recommend the Canadian company."
"Needed AV software: Best selection, best price anywhere, fastest delivery, clearest help--everything I want everyone else to copy. And Canadian, so you experience no borders"
"I bought an Olympus ds 7000 digital voice recorder. I received the best price by far and also got a Black Friday discount to boot. I received a prompt response to an inquiry I sent after I ordered it. It arrived on time and well packed so I am totally satisfied."
"I am very sorry to take so long to get back to you on this feedback , i have a lot on my plate
I photo ITFactory for photo paper for my printer and not knowing what kind to buy for what i want it for and with the customer service this company has the help me out just as i needed and order it 4 days later it was to my door , Thank you again
you people is the best i known for some time for customer service
Thank you again "
"I had shopped around all morning looking for a deal on a subscription to Malwarebytes anti-Malware Premium. My search ended abruptly when a friend, who was a past customer of IT Factory, suggested that I check their website out.
Malwarebytes' own website was retailing their Premium Software at $129.99 to protect 3 PCs for a single year. I just couldn't afford it! That's when I went shopping around for a better deal. I found it here at IT Factory where the cost was only $32.99 for the same Software to protect my 3 PCs.
"I purchased a copy of Malwarebytes lifetime from itFactory, after some reassurance through their live chat. After receiving my product a mere 24 hours after I ordered it, I had it installed in setup in seconds. No hassle with the license. The item came in the OEM sealed box, as described. Couldn't be happier."
"Just placed our first order. The customer service was completely outstanding. The online chat was extremely responsive and asked very important questions to ensure we got the exact product we need. He actually check the warehouse to ensure they had stock before I wasted any time. I will not hesitate to use them again."
"everything was great, no complaints"
"Saved 55$ from buying from the manufacturer, installed with no issues what so ever.
"I have been purchasing software from ITfactory for a few years now. It is always a positive experience. The product keys are always legitimate and the delivery is blistering fast. 5 star service."
"I purchased a windows 7 OEM licence from IT Factory. I already had windows 7 installed and needed to have it properly licensed. The original licence key they sent me didn't work. I called and talked to Lincoln. He was very helpful, suggested several thing to try and finally sent me a new licence which worked perfectly.
When the first licence did;t work, I thought it was going to be nightmare, but the problem was solved in 1/2 hour. very impressive customer service."
"My system administrator was onsite and I needed him to install an office suite on my pc. I found the software on the itfactory website and then I called them to see how fast it would take to receive my software as a download. They said that since i needed it in a rush, they would send me the order immediately. The phone agent even stayed on the phone to reassure that i would receive the email with the download instructions. They were such a nice company to deal with, and everything went very smoothly. All companies should treat their customers as well as itfactory. Thank you."
"I needed to purchase an Office Suite 2016, but wasnt 100% sure on what I needed. I called Itfactory and i spoke to a very pleasant agent (I actually spoke to a live person immediately) who asked me what I needed the software for, and then the agent guided me through the options. For my requirements, I chose the Home and Student version. I placed the order online and the agent even expedited the order so that i would receive the download instructions immediately. Very pleasant experience buying from this company. Thank you."
"Great online store to deal with. Telephone agents who know their stuff and discounted prices. I will recommend itfactory to everyone"