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0.00/5
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Verified
5/5

2006-05-16

"I have been ordering from ioproducts for several years now and have always had great experiences. They offer some of the best quality but low price CDR related products. I use them for home and business use. Never had any issues with order delivery or quality - and I have ordered at least 8 times in the past 2-3 years, more going back to at least year 2000."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-06-13

"Purchased some blank CD media from IO Products 2 months ago. I was supposed to get the package by 2-3 day UPS. My credit card was charged, but i never received the package. They claimed my package was lost by UPS, and that they would send me another shipment and a tracking number, but i never heard from them again. They will not respond to any of my messages or emails. These people are scammers!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-04-26

"Ordered some CDR's on March 30th. Credit card charged on March 31st. Wrote enquiring as to status on April 9th, they replied stating that UPS had lost the package and they would reship it. Wrote again enquiring as to status on April 16, no reply. Wrote again April 23rd to all email addresses listed on the site, no reply. Wrote again April 25th. Still no tracking number or response."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process