"Terrible customer experience. I purchased a laptop from this company. Upon receipt, I noticed immediately that that the AC adapter would not plug into the computer. I called the company and chatted with a very rude representative: Unless I sent photographic proof of the adapter sent, they could no nothing. So no only is this no-name disreputable company sloppy in its fulfillment it does very little to solve a problem that was purely its own fault. Instead, they treat you like a criminal. Just a awful experience. Will never buy from this company ever again, and be forewarned."

"Laptop was cover in sticky stuff and the touchsceen button mess up sometimes. But its an ok computer
"

" The clock speed on the mother board processor is only 100Ghz. which is slow. Partially my fault for not asking and in review the speed was not listed. Most PC's run at 533GHz. The PC is slow but in good condition as advertised. "

"As advertised, I was very pleased."

"This is my first time with this company. Ordered two different network interface cards that were difficult to find anywhere else. The prices were fair and the shipping was fast. Received the package on the scheduled date. Would consider doing business with this company again."

"I was pleased with the price of my purchase (a refurbished Logitech Quickcam: $15.00+$5.18 s&h), and recieved it earlier than expected. The camera was in good working order. Customer service however, presented a problem. I called asking them about a part (a small screw that sets the camera to its base, and acts as a slide) that was not shipped with the camera. The representative placed me on hold for a while, then told me he did not know if the screw came with the camera, and the person to ask was not at his desk. He put me on their voice mail and promised a call back. I left the message on the morning of Oct. 7, 2005. Today is Oct. 16, 2005, and I am still waiting for the call back. I guess they don't feel my question concerning a purchase I made at their site merits a reply."

"The purchased item was a new IOMEGA 250MB External Zip Drive (Model 32332). I requested that it be shipped Fedex 2 day service, and ICT had the drive in my hands three days after the order had been placed. All of the accoutrements were in the box, and the drive has worked as expected. I was very satisfied with ICT's handling of the order. "

"I purchased Logitech X-230 2.1 speaker system while they had a free shipping sale. They shipped quickly and the product arrived as described. I would have no problem ordering from them again."

"Excellent experience. Purchased 2 refurb Logitech Quickcam Pro4000. Description says included LCD stand, that's why I bought from this store. When I received it, it was missing. I immediately called, and they told me they are all out of stock of teh LCD clip. I spoke to Vitaly and he promised to send me teh clips when it comes in stock later that week. Needless to say, the clips arrived as promised. Will definitely recommend this company to anyone."

"Purchased 2 refurbed MX510 mice, good quality, quick shipping. Thought I'd share my good experience."

"I am very pleased with my first purchase from ICT.
I would definitely buy again if/when the opportunity presents itself.

The items I ordered arrived in record time(for UPS), packed excellently and were exactly what I ordered. Thanks ICT!

The items were in their own individual clam shells and unopened(still had sealing tape on them). If anything is wrong with the items, it would be the manufacturer's fault.
If they don't work as expected, ICT will keep me from having to deal with the manufacturer, which is usually a difficult process, because ICT has a "satisfaction guarantee". If I am not happy with my purchase for any reason, I have 30 days from the date of purchase to submit an RMA form to ICT. Of course the usual restrictions apply(no damaged, opened SW, clearance items, ...).

I placed an order for some new(bulk) NICs a little after 2PM on the East coast. Their cutoff for processing orders is 2PM so I did not expect the order to be processed until the next day. To my surprise, *they processed and shipped the same day*.

Also, my order was shipped for *free* !

That was the deciding factor in my order from them. It made the sale because the shipping charge was making the order cost higher than my budget would allow.
Initially there was a reasonable & fair shipping charge but after a day or two, when I checked back, after looking all over the net trying to get info about ICT, they advertised "Free FedEx Ground Shipping" for the items. That lowered the cost to within budget and I made the purchase.

I think that is a great feature at their site. I hope they keep offering it on selected items.


My only (admittedly picky) complaint is that they switched shipper/carrier to UPS. UPS is really bad around here - I am not sure I would have made the purchase at that time if I had known it was going to be shipped by UPS.
ICT should fix the sales ad to just say "Free Ground Delivery" and place a statement somewhere that they will use FedEx -or- UPS, at their discretion.

UPS delivered this box undamaged. But even if they had crushed, mangled and generally destroyed the outer container (as they do too often here), the items would probably still have been in perfect condition because they were *triple* packed. The NICs were inside of *anti-static* clamshells and all of them were in a sealed box and that box had been completely surrounded by peanuts. That's as good a packing job as one could expect for such a lightweight item!

I think these folks are, so far, a five star company."

"I ordered the Logitech WingMan Formula Force GP steering wheel USB. It says renewed, and for the cheap price and free shipping from pricewatch, this is a great deal, it works great. Doesn't have as good as forcefeedback as my old Microsoft wheel but I like it for the price and I haven't went into the custom setting yet.I will do business with this company again."

"Order a refurbished cordless logitech mouse from them. And it arrived in great shape best i could tell. "

"I bought a refurbished Logitech Driving Force PRO from these guys and they got it to me QUICK! Confirmation was quick and the whole process was smooth. I would definately buy from them again."

"Ordered an oem sound blaster audigy 2. didn't receive an email confirmation of the order, but that might have been my fault. when i called and left a message i was promptly called back and everything was resolved. everything was pretty fast, everyone was pretty friendly, and the value was great."