"I purchased 2 lights (ROI-E680S) I quit working after only 4 months. Hydrobuilder and Growers choice were horrible to deal with. I had to pay shipping back to them which cost me $173 that was a 1/3 of the cost of the light and only after 4 months. Do not purchase from either of these companies because customers are not a concern for them just your hard earned $$$"
"I was subject to a 20% restocking fee for an unopened box. But their website does not clearly state this fee applies for unopened returned products. Specifically it states:
“Unopened items shipped from Hydrobuilder.com can be returned within 30 days of receipt of shipment in most cases (Clearance Items, Special Order Items, Deep Water Culture Systems, Nutrients, Fertilizers, Cones, Cone Filling Machines, Trimming Machines, Grow Tents, Hoop Houses and Harvest Tools do not qualify). Some products have different policies or requirements associated with them. We will issue your refund, less shipping and/or restocking fees (where required) once the product is returned to the warehouse and inspected.”
Nowhere is it stated on a particular product if restocking fees apply to a returned unopened box. However, the website clearly states the restock fee applies to opened boxes
“Some opened products may be eligible for return within 30 days of purchase at Hydrobuilder.com’s discretion. If approved, a 20% restocking fee will be applied.”
And they were inept at calculating the net refund after the restock fee because they initially indicated the sales tax would be refunded on the purchase price minus the 20% fee (which would be 20% less than the tax I paid).
FYI - I paid for the return shipping cost, which isn’t unreasonable."
"I paid for the 2 day sir delivery over a week ago and haven’t received any emails even saying it’s shipped.contacted them 2 times with no reply.I paid the extra for air delivery because I needed it right away !and if it even is legit n comes I still paid for a 2 day sir delivery that I did not get!"
"I intentionally only order items listed with 1-2 day shipping, it took 8 days to find out that the item was "expected to ship" 4 days later. Who gets away with taking two weeks to get an order out in this day and age? "
"total **** total **** & is that 25 characters now"
"I have ordered from this company many times without any issues and wanted to provide some more good feedback as the negative ones seem to be shipping and product issues which Hydrobuilder has no control over. I will continue using them especially since growgeneration.com seems to be a scammer. They ship things but if it don’t show up they just say tough luck."
"I placed an order this weekend that I did not need. I called this morning and was immediately helped by a human being to cancel. I was uneasy due to some of the other reviews but after actually dealing with them I look forward to ordering from them in the future when I need to. "
"I have ordered a couple of times from hydobuilder only to cancel after 3weeks up to a month because they cant ship in any reasonable amount of time.Do not order unless you have at least 30 days to wait on your package to be processed and shipped"
"Danny was top notch. Ask for him. He made my experience a 10/10. This company goes above and beyond for their customers. They are fast, friendly, and incredibly knowledgeable. I ran into an issue and they were super helpful on a fix. When a company resolves a problem, that wasn't even their fault, you're a loyal customer for life. I will forever recommend hydrobuilder. Also wanted to shout out Chelsea. They are the real deal. Everyone should give their business to this company. They are the Apple equivalent, for customer service, as a grow equipment company. A+. Forever will be thankful for their help."
"I ordered a package over a week ago, recipient still hasn’t recvd. UPS claims they put wrong zip code. Had to email to get 5% discount offered & now waiting refund on my $ 28. Shipping costs. Sloppy company, sloppy work -do not use!!!!"
"The best online garden shop out there. These guys really know whats up.... "
"I cant say enough good things about Cami from Hydrobuilder. She is always very responsive and has given me thousands of dollars in discounts over the years. I highly recommend Hydrobuilder.com. "
"I purchased a Munch Machine and 2 Twister T2 machines for my hemp farm and they gave me the best customer service and the best price. They took the time to answer all of my questions and made me feel confident. Now that I have used the machine I can say I will always go back to Hydrobuilder.com. "
"This is the best place to shop for all of your grow supplies! "
"The best service and pricing in the industry dog"