"I have been a long time customer of the store and very happy. Once received pot broken in shipping, they refunded me right away. They also have parts for the glass kettle cooker I purchased, so I only need to buy the body part when the glass body broke. They have good customer service and answers call right away, I am very happy. "
"If I could give them no star, I would. They use onTrac to ship product. OnTrac is the worst company I have ever seen. I would order from amazon instead to save headache. "
"So terrible I never see the business terrible like that "
"Be careful when you purchase from this store and website. They never inform you that the return policy is only within 7 days. Their items are all local branding in China. If anything goes wrong, it is difficult to return, to get their help to fix the items that you purchase. Please think twice before purchasing from them. Strongly do not recommend to buy from them. They have the worse customer service. You have to wait for almost two months to receive your products and if you do not return the item within 7 days, you get to keep that piece of junk."
"They will sell you broken items. If you happen to receive a defective non working one, their return policy is a lie. They do not allow you to return. They request evidence of the problem, (sending video or pictures).
Their return policy states they will bear the cost of return shipping cost.
They ignore you and never respond back to you once you submit your evidence.
They will continue to not reply to you for another week. Afterwards; they will state it is past their 7 day return policy and cannot issue a return.
Total scam. Never purchase from them.
"
"I bought a rice cooker with an internal clay pot from HuarenStore.com. After two and half months of normal use, the clay pot developed cracks. I called their customer service and few times and left a few messages describing the issue, but they had never return my phone call. I also wrote a negative review on their website, but they never approve and post it on their website. I think this company is not honest, and I would not recommend buying from this company.
我从HuarenStore.com购买了带有内置煲的电饭锅。 正常使用两个半月后，煲出现了裂纹。 我给他们的客户服务打了几次电话，并留下了一些描述该问题的消息，但是他们从来没有回电话。 我还在他们的网站上写了负面评论，但他们从未批准并发布在他们的网站上。 我认为这家公司不诚实，因此我不建议从这家公司购买。"
"Order a new air fryer KAF-1300P-D1 on 3/18/2018 for $74.99. After waiting for 8 days, the air-fryer arrived today. It appears an open-box item: the plastic wrapping appears re-tapped, the user Manuel is missing, the cooking recipe is also missing. The air-fryer itself is not functioning normally. According to the description on the web site, it has 7 functions/options. The air-fryer I received has only one function/option: French fries only. I am contacting the seller to get refund/return. It is certainly a bad experience."
"I bought a Joyoung CTS 1068 Soy Milk Maker at Huarenstore.com. The price was really attractive, plus the shipping was free. The product was superb. They shipped it via Fedex Ground the next day after I ordered--very fast. The packaging was very good. So, great product, great service. I'll definitely buy another Milk Maker for my friend from them soon."