"Great app! Earned points and can convert it into free stays "
"Booked day rate through this company from 0800 to 1400 at Radisson JFK arrived at 0740 and was told to wait 20 minutes, was then told room would not be ready until 0900 didn't get to room until 1000 as hotel claimed they had no house keeping staff. Was charged full rate despite missing out on two hours on reservation. Customer service was terrible and they refused to help. AVOID AVOID AVOID"
"My reservation was confirmed and I contacted customer service to ensure the room was available. Forty minutes prior to my arrival the reservation was canceled after I called to make sure the room was available. The property or Hotels by Day never contacted me to let me know. "
"Efficient, proactive, and easy"
"First of all, this service does not offer refundable day stays. I don't understand that notion and only booked through them because it was an emergency situation. I got a call from the hotel I booked a day stay with through HotelsByDay saying they don't even offer day rates! They were contacted via HotelsByDay requesting a room and the hotel declined it. I was never notified by HotelsByDay and wouldn't have known if the hotel didn't call me. Although my credit card information was required at the time of booking by HotelsByDay, they never charged me. That is the only reason I did not take legal action and would have been a whole new, bigger problem. I do NOT recommend HotelsByDay and hope they figure things out in the future. "
"They said they had a room available and I booked it. Less than 24 hours from my stay, they said the hotel would not honor it. They promised something they could not deliver. How hard is it to know whether a hotel will honor the commitment. I have never had this happen on any other reservation site. Will never use them again."
"Absolutely **** awesome "
"very quick booking "
"I used hotelsbyday for the first time on this trip. I wasn't sure how it would all work out because I have never heard of my friends booking a day room. In the end, everything is as it was presented. The booking process was very clear with no hidden details. I looked up the hotel on the internet and it got mixed reviews. But because the price was very affordable, I wanted to book it. The hotel was just as the mixed reviews said it would be but the part handled by HotelsbyDay was well executed. In the end, the price was just a few dollars less than what was booked and I get some great rest on a long day layover."
"Booking was easy
Check-in was easy
Room was as advertised
What more can you want?"
"Smooth process and very convenient service for travelers waiting for long hours in between flights. Loved it!"
"Embassy Suites never heard of you"
"Very efficient. Thank you!"
"I entered a date incorrectly. Since the date entered was within 25 hours I could not cancel and re-enter."
"Great app to use all the time"