"I ordered two collars with embroidered info- ONLINE. The website does not give you options when you are custom fitting for a dog. First time I ordered the medium collars, the collars came, but after adjustment, important info was covered by buckle. After calling, it could only be returned for credit. When I ordered it again, I changed the printing to adjust for placement of buckle after adjustment. I had to order an additional item to get free shipping again this time. It came with 2 collars of different lengths, neither of which could be called medium--huge. I called again, and they were to be replaced this time, again with printing altered to fit. The replacement did not arrive, and I called to be told it was not made and it had to be reissued to their off-site embroiderer. It finally arrived correct. The support Reps are nice as can be, but that is the only good thing about this company."
"I ORDERED MARTINGALE COLLARS AND TAGS FROM HERE AND THEY ARE GREAT!! THE TAG REALLY STANDS OUT AND IS HEAVY DUTY. PLUS IT COMES WITH A LIFETIME WARRANTY WHICH I USED ON TAGS I BOUGHT 2 YEARS AGO FROM HERE AND IT WAS A SIMPLE, FAST PROCESS, AND THE NEW TAGS ARRIVED AT MY DOOR YESTERDAY. THE MARTINGALE COLLARS ARE SOOOOOO PRETTY. I GOT THE PINK CAMO AND PURPLE CAMO AND JUST ORDERED 2 MORE BECAUSE I COULDN'T DECIDE. I ORDERED THE WRONG SIZE THE 1ST TIME, AND EVEN THOUGH IT WAS MY FAULT, THEY OFFERED TO SEND THE CORRECT ONE FOR FREE. THE OWNER, TODD IS BEYOND GREAT WITH HIS PERSONAL ATTENTION IF YOU HAVE A PROBLEM. HE WORKED QUICKLY TO CORRECT IT AND MAKE SURE I WAS HAPPY!!"
"Love my dog's collar and the cool tag holder spot! As soon as I put it on her, she was smiling and was so proud! The packaging was cute and there were even 2 dog teats inside! The selection definitely has something for every dog's personality. I'd come back here to buy something in the future!"
"I purchased an embroidered personalized and got a printed one did not receive a refund"
"I love the collars . I previously bought the sunglo personalized engraved name plate. It lasted for two years and is faded but still looks great. And I am reordering the same type of dog collar again. Just because of the fading. I love HotDog Collars."
"While I did like the $40 collar for my dog the engraved plate on the collar had a typo. I emailed the company, they replied with a canned response and when I reiterated the issue of the typo on the final product they stopped replying to my emails. Far from impressed. I’ll stick with chewy.com and Amazon. I know their customer service is always excellent. "
"issued with the delivery of my previous order (#697289). $5 off. not a big deal. even after two hours of chat and me scanning and emailing copy to them. no luck. I canceled my pending order."
"I have bought collars and tags from Hot Dog Collars for our two very active dogs. I have been 100% satisfied with all of he products and they stand by their warranty. Recently I processed a warranty request and received a call from a vdery nice staff member to help me out. Way to go! "
"I have ordered numerous personalized collars through the years. I just ordered new ones for two of my dogs. When they arrived, both had the incorrect numbers printed on them. The company redid them. When they came, one of the collars when adjusted to her neck size had some of the phone number folded underneath so you could not read the collar, making it unusable. When I contacted customer service, I was told "Lettering will be placed on the collar at our discretion unless otherwise instructed. Without specific instruction as to the placement of the lettering, we cannot accept responsibility for text covered after adjusting the collar. " I feel this could easily been avoided if they simply started the personalization about one inch to the left or used a smaller font. I think this company needs to work on quality control since they messed up the phone numbers on the first two collars and could have taken the effort to ensure the personalization could have been better. "
"I had ordered a small tag for each of my 2 dogs. Being a first time user on this site I was not sure what I was in for. First off ... shipping was VERY fast. They came 3 days before expected arrival. Then I noticed there were 3 tags. They had put a cute little note on the invoice apologizing for the goof and gave it to me at no cost along with the correct one ( so they said ). I looked those tags over and over and saw no mistakes. My point is that their customer service is top notch .. prices for products and shipping cant be beat and I will do all my dog shopping with them! KUDOS HOT DOG COLLARS! THANK YOU "
"5 stars. Excellent experience w/this company."
"I order 3 dog collars and my credit card was charged and no collars were delivered. I contacted the company twice and no response. Don't waste your time or money!"
"This was my first time using this company and I can proudly say that the round style leashes and training collars we ordered we're of very high quaility. I needed to go with a round leash because I have very bad arthritus in my hands and I can't hold onto the strap style and these are so comfortable to hold in my hands and very strong as well. I will order again from them in a heart beat. 5 Stars plus for them!!!!!!"
"Issue resolved. Company gave partial refund for defective item."
"This review just repeats what I wrote directly to Hot Dog Collars after receiving my order of 4 collars. I couldn't be more impressed or satisfied with the quality of the collars and the speed with which I received my order. On the same day that I wrote to tell them how happy I was, I received an acknowledgement of my e-mail and then received a personal response. Too many times, vendors only hear the complaints, I am very happy to tell anyone in the market for dog collars, leads, etc., that they should definitely take a look at Hot Dog Collars."