ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.53/5
Shipping & packaging:
0.00/5
Customer service:
4.59/5
Return/Replacement policy:
0.00/5


Verified
5/5

2024-05-02

Parts Department

"I needed a part for my RAV4. I could not determine the correct part number from the Toyota Parts web site. I called Hoselton parts department. Dave answered and was great in finding my part as well as recommending another part to go with the repair. I purchased the parts online and then went to Hoselton to pick it up. Great experience with Dave."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2024-04-27

Rudeness and unhelpful

"I purchased a part. I had to go out of town so my wife went to pick it up. She arrived and asked where parts department is. The response she received from a salesperson was dismissive and unhelpful. She went looking around for the parts department. She asked someone else if she could
Pick up the part since it was already paid for. The handle was jiggled by the employee and said, “its closed.” There was no politeness. No description of hours of when to come back. Just a dismissive answer.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-27

Part fit perfect

"The part ordered fit perfect, no trouble with installation. I wish the dealership was closer, I'd buy my next car from you.
Thank you again.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-15

Need 2nd key fob

"I am still waiting on my 2nd key fob 5 weeks after purchase. This is not on Hoselton."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-14

Seamless Transaction

"Super smooth parts purchase and experience. Ordered online (saving 20%) and available the same day within hours. Jason was great. What's not to like? Will be a return customer without a doubt."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2024-04-06

wrong wiper insert sent

"either because of lack of clarity on toyota spare parts website or mistake on vendor end, I received the wrong front wiper insert size for my rav4. i needed a wiper insert for the 26" left front wiper. instead, got the shorter 16" rubber. sigh! what do i do????"


Verified
3/5

2024-03-24

Typical car dealer sales experience

"Salesman could not make a decision on his own, He had to leave 3 different times to check with his manager. His manager then came out for hard negations, he then left twice, and finally came back with an acceptable deal. (must stay
strong and be willing to leave) Also, some add on Toyota accessories are over priced!, can be purchased on-line through Toyota at a fraction of the price. (see wheel locks)
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-03-28

great oem product

"oem product with excellent customer service
Thanks
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-03-19

Parts

"Toyota parts website is garbage. Not sure if what I'm buying is what will actually fit. I called Alec at hoselton and he confirmed everything I had was correct. Very patient, lots of parts to check, he was very helpful."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-03-10

Fast Delivery

"Ordered the parts within days of ordering. Perfect for maintaining my Toyota!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-03-02

ordered on line parts and picked them up at the dealership.

"On Line order was easy. Parts were in the next day. Stopped out to get them, parts were given to me quickly. Parts fit my vehicle fine."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-29

2020 Tundra bed liner

"Good price fast shipping. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-23

Hoselton Parts Dept was GREAT!

"Kudos to Hoselton Parts for fixing an issue with my parts order.
Toyota online parts ordering leaves a lot to be desired...
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-07

Great as always!

"Ordered some parts online and when I went to pick them up I needed an oil filter too. Was in and out in 5 mins or less with everything I needed for cheaper than anywhere else"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-01-21

New Car

"Great experience with Dave "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service