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Verified
5/5

2005-05-24

"Received my shipment in great condition, well packaged. I have tested amlomst all of the equipment, and everything works great.

I can honestly say that Horizon Datacom is in the top three of all the onlines stores I have purchased from in my 20 years of IT consultancy.

It was such a pleasant experience from the beginning to the end. Austin was very helpful in getting me to even figure out all the parts I really needed, and answered promptly and patiently to all my 20+ emails regarding additions, changes, additional questions. Then, Ken helped me with technical issues and assembled and tested everything before shipping, which helped a lot since he found and fixed an unexpected compatibility issue that Cisco tech. support didn't even realize at first..

I have gotten quite a few bad experiences in the past, and am usually quick to complain about problems. This is why I felt I needed to post nice comments today about this great company, which makes you want to do business with them again. You definitely want to keep these guys in business (and sink the bad ones too!) ! Even if problems arise one day, I feel confident they would do everything to fix it promptly. Also, I noticed this company seems to have well established policies and organization, which probably contribute to the positive result.

I will defnitely check them again for my future purchases.

Max
"

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Variety of brands and products offered
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Ease of ordering online
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Delivering products on-time
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Resolving problems
Being knowledgeable
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Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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N/A
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Verified
5/5

2005-04-30

"Good price on the router, friendly service via phone and email, quick and helpful response when I thought things weren't right. (turned out to be user error)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-09

"Great transaction. Walked in right off of the street and they fulfilled my order in no time at all."

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Verified
5/5

2005-04-09

"From the purchase of my CCIE lab equipment, to the equipment I buy for customers, the staff at Horizon Datacom has always been the best. Amy is always professional and helpful with availability and quotes, and Ken is the "go-to" source for technical information. I have many options for purchasing Cisco equipment, and I use Horizon Datacom."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-02-04

"This is one of the rare merchants that actually email you after a purchase to see if you were happy with the way the transaction went. I purchaed 2 Cisco 4500 routers and a couple of interfaces. They arrived in a reasonable amount of time, packed in brand new boxes and packed very well. I could not be happier with my purchase. A+"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2005-02-02

"These people have been invaluable to my Cisco classes. We have needed transceivers, routers, switches, etc., to outfit our Cisco Academy router setups, and Horizon DataCom has come through for us every single time.

Customer service is unparalleled. Pricing is outstanding, and if they don't have what you are looking for, they research and find it.

Amy Beery is the representative I have dealt with - she is personable and exceedingly efficient.

I give this company 10 stars out of 10 possible for service, pricing, and timely deliveries - I would recommend this company to anyone looking for quality products with a "smile."
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-01

"1) Fantastic sales and customer support. They are very friendly and make you feel very comfortable when speaking with them.
2) They've always had an experienced tech to talk to regarding their product.
3) Super fast shipment on all their products.
4) Great quality products.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-26

"When in a pinch they are diffently here to save your day!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-26

"The service is excellent. Orders are processed quickly. I have no regrets.

I bought the Cisco 2514 router (twice within two weeks) from Horizon and am extremely happy with my purchase.

Whether you are an IT professional or someone that wants to advance your career, I recommend Horizon as your primary choice for networking solutions.

You aren't going to find this stuff in stores anywhere.

Amy has been very helpful and she stays in contact thoughout the purchasing process if necessary. Trent, also will help you if you have any problems or questions with your shipping needs.

A great place to shop for Cisco equipment.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-25

"My purchasing experience with this company was very good. I received the product quickly and the pricing was good also. Amy Berry was very helpful and I enjoyed working with her."

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Verified
5/5

2005-01-21

"I have been extremely satisfied with the equipment and service from Horizon Datacom Solutions.
I found their pricing to be fair, the products as described and above all the service has been outstanding.
I recently purchased a Cisco 2503 router from Horizon Datacom but realized soon after receiving it that a Cisco 2514 model would have suited my needs better.
Horizon Datacom were very cooperative and took back the 2503 in exchange for a 2514, and only charged me for the difference. No hassle, no restocking fee, in fact a very painless transaction.
The products are usually shipped four day FedEx and arrive on time and well packaged and protected.
Horizon Datacom also include a six-month warranty on their pre-owned products, which is reassuring. I could not find any other merchants that offered the same quality of service and warranty that Horizon Datacom provides.
I have now purchased three Cisco routers and miscellaneous equipment and will continue to deal with and recommend Horizon Datacom.
"

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Verified
5/5

2005-01-05

"We do business with Horizon Datacom regularly. They are a first class organization. Their quality is second to none. Their warranty and other policies are the best we have found. We highly recommend this vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-12-02

"Great prices, always willing to help with configuration or design issues, super fast shipping and very friendly fun people!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use