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Product & services pricing
1.82/10
Chance of future purchase:
0.83/10
Shipping & packaging:
1.39/10
Customer service:
1.67/10
Return/Replacement policy:
3.13/10


1/5
2018-12-13

Usery credit card fees

"I don't usually take the bait on the credit card offer when I check out but this particular day 3 months ago it was such a big savings ($41 dollars to $21) I decided to open the store card. Little did I know how much it would really cost me.
After 3 months that $21 bill has ballooned into $125!!! The first month they evidently double your bill if you don't pay and then it just escalates to what I have now in interest and late fees. I get a lot of mail especially this time of year and it wasn't top of mind. Now I don't mind paying some fees for being lax with my mail but honestly! $21 to $125 in 3 months? I thought that this type of corporate behavior went out in the "80s.
I will never shop at Home Depot (or the money pit as I now call it) again. Lowes has my business forever now.
"

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1/5
2018-12-07

2nd try no go

"Bought a battery online during their Black Friday sale, the took my money for the first time, no battery showed up. Second try, they took my money no battery showed up. Will try eBay next."


1/5
2018-11-23

Will Not Honor 11% Rebates--Lies Regarding "Problems"

"Purchased items at Machesney Park, Illinois, store on September 3, 2018, and was offered an 11% rebate form. I completed the form online (receiving number 848528886), waited weeks, and checked the status to find it INVALID. Nope--I know I did everything correctly. I telephoned Home Depot and the representative stated that I left blanks in one of the numbers--no I didn't, but whatever. He said he would resubmit and gave me the new rebate number 853496083. I checked today and the new rebate number is also INVALID. Gee, thanks, Home Depot--we will NEVER set foot in your stores again as I refuse to do business with dishonest, unethical people. "

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1/5
2018-11-14

Of course order got screwed up

"I purchased a shower kit. Of course HD lost one box with back shower wall. Of course they dont know anything. So, contractor got payed, construction workers now on hold, everything delayed. I newer had a good experience with HD online orders. Hop Amazon take this part of their business. "

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5/5
2018-10-25

Joyous 2 Person Infrared Sauna

"I bought this sauna for my wife. It was easy to assemble and works as expected. I wish it were a bit heavier duty, but all in all it was a good purchase. I am ordering the chromolight now."


1/5
2018-10-10

Gave me no discount on a dented refrigerator

"I purchased a Haier refrigerator for my garage, it was delivered and I checked it for any scratches or dents and did not see any so I signed the paper. Later than week, we were pulling off all the packing tape and there was dent in the top back corner that had been covered up by the tape. I called Home Depot and since it was more than 48 hours after the delivery, there was nothing they could do about it. So tough luck. My advise to anyone is make the delivery people remove all the packing before you sign anything.
We also special order some cabinets for our garage and somehow they have been lost, so we have to cancel that order and reorder them again so our recent experience with Home Depot has not been good.
"


1/5
2018-09-25

Ruined my home!

"I would give them 0 stars if I could! 3 weeks ago I purchased a washing machine from Home Depot. Little did I know that Home Depot farms their installation out to Temco. Temco's installers did not connect the water hose properly to the washer which resulted in 1 inch of water all over the first floor of my condo by the next morning, less than 18 hrs after they installed the washer. I filed a claim with Home Depot which they farmed out to Temco as the installer. Temco has denied my claim as I don't have 'in the moment footage of the leak" and "tampered" with the connection before they could see it and therefore cannot prove it is their installers fault (ie. first instinct was not to take a photo but to try to stop the water leak and further flooding of my house and getting to my neighbor's house as I live in a condo). This is insane since I never had water in my house before they came and the water was coming from the washer hose!

Home Depot & Temco have been absolutely useless in this process and are taking no responsibility to solve this or take liability for the issue. If Home Depot farms their deliveries out to a 3rd party that is not the consumer's issue and Home Depot should be claiming liability for their subcontractors work and customers should not have to be dealing with their subcontractors who they did not purchase from.

I have over $50K in damages to my home (walls had to be torn out, kitchen cabinets torn out, tiles damaged, all appliances removed) and cannot live in my house properly with no appliances. Over 3 weeks since the incident and I am no closer to a resolution and nothing has been done to get my home back in order.

So note to consumers, buyer beware if you ever purchase anything from Home Depot, they do not know what they are doing for a simple washing machine install and good luck getting them to help you or take liability for any issues they, or their subcontractors, cause. And even if your house is flooding, take pictures and videos "in the moment" or you too could be stuck in this type of nightmare.
"

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1/5
2018-09-25

Worst kitchen install process ever!

"Designer Marilyn was great, and getting the cabinets was ok..install was not completed due to a few different parts installers said they didn't know how to do or weren't responsible for. After many complaints to Home Depot some were completed but now after several months still no completed job with the installers dropping the ball every single step, and Home Depot apologizing but not helping! Very poor communication between departments and their vendors/installers and currently still no resolution! Also, tried to use their Pro service referral for fencing and after 3 attempts, no return calls, again zero communication and consistency with Home Depot contracted help! I will never again use them for any install job!"

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1/5
2018-09-19

Terrible customer service from manager

"Hello, I have been a long time customer of Home Depot, but was angered by the way my father was treated at the Home Depot at 3550 William Penn Hwy, Pittsburgh, PA 15235. He had gone to this store on Sept. 17, 2018 and spoke with a sales associate about a riding mower Cub Cadet CC 30H. This associate was very cordial and was trying to help. My father asked if there were any discounts available, since it is coming to the end of the season. The associate told him to check at the service desk and ask for the manager, possible they could give a discount or maybe 12 months no interest. The next day Sept. 18, 2018 my father went back, stopped at the service desk and asked for the manager of lawn equipment as was suggested, to check if there was any type of an end of the season discount. The person who came and assuming he was in authority, was extremely rude! He told my father "That we would rather put the mowers up in the rafters for the winter, before we would put them on sale!" When my father explained that he spoke with someone the day before and they suggested to talk to someone in authority about any discounts, he was only considered about who told him this and what was his name. He was not helpful, just very insulting and rude. My father, who wanted to purchase this riding mower said he would never be back to the store and certainly not purchase it from this man.

This is a disgraceful way to treat a customer, let alone a elderly person. I have been so upset by this, that I truly felt the customer service should know how customers are being insulted and treated. Obviously will not be purchasing from Home Depot


Pittsbugh Pa.
"

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1/5
2018-09-14

A labor camp!

"A family member works at The Home Depot part time, but she works very hard. They have a "success sharing" program where the various divisions compete in making the most money and twice yearly the associates get a check according to how well the store did financially. However, the upper echelons are the one that get the REAL reward while the ones at the bottom of the barrel, the ones that always work the hardest, get the "scummy dross"! Its bad enough that they make next to nothing as a salary, have to stand up on a concrete floor for hours at a time, lift, push and pull around merchandise of various weights, stand on so called stress mats that haven' been replaced since the store existed, not to mention having to deal with customers with all sorts of attitudes while trying to remain professional. I saw my family member's "success sharing" check and I truly felt bad because it was next to nothing AND taxes were deducted on top of it... especially as they related how some employees were so ecstatic at the large check they received, the managers and supervisors. We know who really does the crux of the work..!!! Home depot is no better than a well managed labor camp that truly adds weight to the statement "the rich get richer while the poor do all the work and remain poor!!!""

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1/5
2018-09-05

Store clerks in flooring

"Started on April 28th 2018 when I bought a floor, bad experiences all the way around. Floor was completed on august 28th. Yes that's correct 4 months from start to finish.
Bad flooring, ordering wrong items, giving me my flooring plus someone else's. Had to take back myself and drop off. 6 different people from the flooring company and it took 1 guy to get it done right. Spoke to Robin after everything was done. She never took the time to call me to find out how things were going, she only reached out to me after I called customer service. Then spoke to Leslie who just recently came to the store and doesn't know the aggravation and stress I was put through. I will never shop at the Home Depot again. As well my parents, my son my mother in law and several other people. I will make it clear the bad experience I had with them.
"

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5/5
2018-09-05

Great customer service!

"Today, I had one of the best customer experiences ever.
Shelly Hurley at the 2650 W. Thunderbird Rd., Phoenix, AZ 85023 store helped me fix an order that a past contractor of mine had completely screwed up.
And yes her expertise was invaluable.
But more importantly she was kind, compassionate, and customer-centric.
She made me feel valued as an individual customer.

She was so good that I decided I will now purchase my granite counter tops from Home Depot and more specifically from her even if they cost more than the company I was originally going to use.

So to be clear she treated me so well that I will not price compare on my future purchases that involve her and her department.

Thank you Shelly!
"


1/5
2018-08-31

Worst experience ever!

"This place is a JOKE! We ordered a “custom” door and wanted no hinges and no door holes cut out. YOU WOULD THINK that would be easier on the dang door manufacturer but no! The first time the door came in (late I might add) it was damaged all the hell. The manager on duty basically without saying it said there wasn’t **** they could do but order a new door. We got to talk with the store manager named Stacy. She promised us all these thing that the door they order will not have any hinges cut out, no door holes cut out, nothing.. just the window and the dog door we are paying for. So here we go waiting another 30 + days for this damn door. Well today is Friday, the door was in on Tuesday... NO CALL NO EMAIL NOTHING ( crickets ) and get this the damn door is wrong AGAIN! My husband asked to talk with a manager, and they told him all he could do was order another door. Now we have had about all we can take 70 + days and still no door. We are **** and no one seems to have an answer for us for what we could do... would be great to have a dog door for our dogs that we orders over 2 months ago! But unfortunately we are out money (a lot) and no stupid door. "


5/5
2018-08-19

Excellent customer service

"Kristy the flooring specialist was amazing!! She was very informative and helpful in helping us choose the right carpet for our home. Definately recommend her to our friends.
"


1/5
2018-08-11

Home Depot Rebates ****

"Two issues. First one. Shopping in Home Depot. Saw Husky shelving. Made comment I can get 11% rebate from Menards. Store rep says they match Menards rebates. So I order online and pick up at HD. I find out later that you need to order in store for rebate. Sales person never mentioned this. I am out $50. It really is not a match of the Menards rebate program. It is a partial match.

Second issue. I bought two gallons of paint each with a $10 rebate. Saw that the rebate was processed three weeks ago. Card never came. Called HD. They said I needed to wait six weeks. It was Week 5 Day 5 and they would do nothing. Wanted me to call back. Ridiculous customer service.
"

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