"The impetus to writing this review is the excellent customer service that legos provides. As opposed to the service of your company. The electric door is great, getting a part from you relatively easy. The collars are a different story altogether. I called recently about 2 collars that don't close and your offices stated to put tape on them-how is that a solution? This problem occurs every 3 months. I feel like its a waste of time calling you."
"This dog door has had problems since day one. Unfortunately, we installed it outside the warranty period and the company will sell us a replacement for half of the original price. There are times when then door stops halfway up and the dogs will bull their way through, I expect the auto door to be pulled off its mount. Other times the door does not open at all and must be powered on and off to get it to open properly. We have already replaced two of the dog collars with the "newer" ultrasonic collars that are more waterproof. Its a good concept but cheaply made"
"We have the automatic pet door and bluetooth collar. This system is a real life saver. The pet door works exactly as advertised letting our dog, Shirlock, come and go inside and out as he desires without us having to let him in and out. The door opens in response to Shirlock's collar. The collar also acts as a remote trainer. We have trained Shirlock to come on command and to stop jumping on our house guests. The collar also has anti-barking and fitness training which we don't really use. It can also work with the electric fence which we also don't need. However, it is amazing that they have all this in one collar unit. Mainly, we are really happy with the door and remote training system. A++ for this company and its products."
"6 months time, 6 collars have failed. Cheaply made, over priced batteries, unreliable. Dogs escaped 3 times before i replaced with another brand"
"We ordered a 2-pack of RFA-67 batteries to go in our PetSafe collar. The first one didn't work, the second one fell apart and got lodged in the battery case when we tried to use it. They mailed us one replacement, which also did not work. Do not bother trying to save a dollar--get the PetSafe brand ones. Much less hassle, and they're more likely to actually work. Complete ripoff!"
"I own the HighTech Pet door and have been VERY happy with it. No problems. But the collar is another story. It was advertised as being waterproof and the dog Can "jump in the lake with it" but it is not so. After one jump in the lake it is filled with water and stops working. Now that summer is here again I ordered another collar as it was advertised as newer and better and VERY waterproof. NOT SO! I was conned into spending an extra $55 for nothing. PLUS the shipping for two tiny replacement batteries was $18.....MORE then the $13 batteries. WHAT A RIPOFF! If I could start over with another company I would but making a hole in the wall was a big committement. So my opinion is split....love the door but HATE the company."
"I don't get this company. I have their PX-2 door. Worked fine for 6 years. Then it failed. Sent it back to be refurbished. The refurb door failed after 3 weeks. Now I can't get them to pick up the phone. PICK UP YOUR PHONE! I'm not leaving a VM because you'll never call me back like last time and I'm not emailing because you never respond to those either. "
"Recently purchased the new X-22 containment, training and bark system for our new house. From the first day out of the box this system has been nothing but problems. First misstep was an error on my part which customer service was able to correct pretty easily with a different setting on the base system. Thought all was fixed, and was very excited about the new technology. Bluetooth technology in the collar is horrible, any time the phone goes to sleep the collar looses signal therefor the containment barrier is no more. When you wake the phone up to give a quick correction to the dog you must go through the process of reestablishing the link to the collar. After many trips to the neighbors yard to get our dog and the unreliability of the whole product I decided it was time to return the product. First customer service rep was very nice and said she would have the return label to my inbox shortly, I received the label within 5 minutes. Before shipping I decided to call again and make sure that the only things I had to return would be the base station and power cord and the collar itself. The system also comes with wire and flags. Seeing as I had already spent the better part of a day berrying the wire around our property i didn't think taking it back up to ship back in a big bundle would be necessary. Obviously I was wrong, the customer service person that I spoke with told me if the entire kit was not returned I would be charged for the pieces not present. I understand but the wire has been used and my time is also of worth therefore having to spend more time with a product that does not do what it states is not what I was looking for.
Product idea is great but the functionality and dependability of the product is awful. I would not recommend spending $300 on this product until they can prove it is reliable."
"Ontario, Canada
We ordered the "Blue Fang" bark and training collar.
Very happy with the app for the iphone.
Our dog was very responsive within a few days.
Had a minor problem with the collar when changing the battery, however the customer service rep, "Heather" was very courteous and helpful to resolve the issue.
Peter C
"
"I had an initial problem with one of my High Tech products, but their customer service was great and fixed my problem. "
"We have had several problems over the last several years with our pet collars for our Power Pet door. The door, by the way, has been a lifesaver for us, as before we had it, we never felt we could be gone for over 4 hours with our dog Sophie left inside in Phoenix summer when it was over 110 deg. outside. It is always a conversation starter when friends hear the door open when Sophie goes in or out. We have always recommended your company.
We babysit for friends' dogs and so we also have purchased 2 "guest" collars from you. "Roxie" was coming for a visit this week, and I got both guest collars out of the drawer and tried them. The test lights worked, but the door wouldn't open. I called your number to try and get resolution. Your recording has the most helpful voice, but when I got a service rep, she was very officious, not at all concerned with my plight, and since the collar was over a year old and out of warranty, she only gave one option: Buy a new one. I hung up very frustrated and not at all well-disposed towards your company.
My wife called you back, reached Marcella Vazquez, and explained how frustrated we were. She was helpful, empathetic, and understood our frustration. She offered to send us a replacement collar for half-price, and immediately, since Roxie was due in 2 days. She trusted us to send back the nonworking collar (which we did).
We think Marcella Vazquez represents the type of employee who wants to keep loyal customers for your company. I hope you realize just how valuable such an employee is. We went from an unhappy customer who would not recommend your product to a happy one who will."
"Update--I was contacted by High Tech Pet with genuine concern about the problem with the door motor. They are standing by their product and even offered to provide me with the replacement parts free of charge. I will update this review after I receive the product to reflect the final outcome, but as for now I think they went above and beyond standard customer service. I really appreciate the help I received from Marcella and Nick. Thank you!"
"The electronic dog door is a piece of junk!!! I have had 2 doors and 3 collars in the last 3 years and they have all broken. I have called customer service and they can't tell me what's wrong or why the products keep breaking. My dog is a pug and isn't hard on the equipment and the door is located in a covered area so it's not exposed to the weather. Save your money and don't buy this junk!!!!"
"I ordered the x-10 inground fence system and installation was fairly easy but it took a few hours more than I planed and i charged the collar overnight, this is great no batteries to buy. The system seems to work great and only took a few times for my 65lb boxer to relize her boundry area the flags are what she looks for so put out those flags people. next dont put the collar on the dog until u test the systems range u want, by walking the perimiter of the wire with the collar in your hand but be careful ok . set your range and start training your animal , thats it . the system really works great and does Not really hurt my dog and she loves her new freedom to run and play without a chain or leash im very well pleased with this product , thanks to the folks at high tech pet for a great product and the folks in customer service are very helpfull to the questions I did have, so Good luck to all who try this system its great . your loyal customer in south carolina"
"I purchased the PX-2 in December 2011 and installed it in my garage door for my german shepard, and I looooove it! I am a free woman! I don't have to come home to let the dog out at lunch anymore. This is the most convienient/reliable pet product I've invested in. A must have!"