"I couldn’t speak more highly of their customer service if I tried. I purchased a custom laptop from them approximately one year ago, and yesterday something failed during a program uninstall that corrupted my OS. I sent an SOS email late Friday night, and Max (an absolute technological wizard) called me back early the next day and spent what had to be close to five hours remotely troubleshooting and walking me step by step through the recovery and reinstallation process. Never have I experienced such dedication, professionalism, and technological savvy.
HIDevolution use to have me as a customer, but now they have me as an absolute advocate. They unquestionably will stand behind their work and their warranty, and in no uncertain terms will you ever find better.
Max, you rock man! Thanks again!!"

"Incredible Sales and Support team for honesty and reliability. Best choice for purchasing a custom laptop. 0% concern for ever being taken advantage of during or after the sale. They stand behind their products and service."

"Ted Kim is a genius. He delivered on everything and more. My Alienware M16 is a beast. The tuning and performance package HIDevolution and Ted Kim preformed on my computer excellent. I would highly recommend getting the professional screen calibration and TOP tuning package and much more. A superior build and I am thankful for Ted Kim. "

"Was having trouble with my Bluetooth connection and made a ticket for help, it was labor day so I didn't expect anyone to get back to me until the next day. A while later I got a call from Max who was super friendly and very professional. He fixed my issue and even did some extra stuff to help me out with performance and technical aspects I didn't know about. Probably the best interaction I've had with any customer service/tech support."

"I have had one interaction with HIDevolution and it was to purchase a very rare, very difficult to find item for my ROG Ally 7 (called the XG 4090 dock). I was hesitant to purchase this item from HID because I knew nothing about them and this is a very expensive dock. That said, I reviewed their other reviews on TrustPilot and they were very positive. The only real negative review I saw was someone upset about them 'scalping' prices, etc. on hard to find items. The price of the XG 4090 dock was very reasonable to me (just slightly above retail), especially since it just came out and was very difficult to find. All that said, I took the plunge and purchased this item. I reached out to Mr. Kim right after I purchased it to confirm it would be shipped out today. He replied almost instantly confirming and was very courteous and professional. This morning, my brand new ASUS ROG XG 4090 docking station arrived for my ROG Ally 7 via FedEx overnight before 12PM. It was legit sealed and in perfect condition, packaged perfectly, and was exactly what I wanted. I am writing this review right now on it :-).

Mr. Kim should be commended on his professionalism and customer service. I never once felt like he 'scalped' me (as that one reviewer said). There is a strong demand for this product, he had supply, and is a reseller. It wasn't like eBay sellers out there or folks on StockX selling products for 50-75% more than retail. The price was very reasonable and appropriate.

Thank you Mr. Kim for being so professional and, honestly, not only making me a future customer but also spreading the word of your company to others in my social circle. Keep up the great work and THANK YOU for saving me from having to do the "Best Buy" and "ASUS" hunt for this. I am not about that life (lol). Take care!"

"Best customer experience I have ever had. They went above and beyond to fit my requests."

"Called them on the phone to purchase a laptop to the UAE, was assisted by a gentleman called Max who took me step by step through the online process. Smooth and flawless transaction that ended up with me receiving the laptop within 3 days! Outstanding service."

"Highly recommend HIDevolution! I've used a competitor but HIDevolution was significantly better. Great communication from them through the whole purchase and configuration process. Very up front on what they could do to streamline Windows and drivers. Max not only called me twice regarding my choices for configurations but was also very responsive via emails. Will certainly use them again for future purchases."

"Dear Ted,

How are you doing?

I wanted to write to you to praise the Customer Service I received from Max your Sales Associate and Tuning and Optimization Program Specialist.

He is a very patient, nice gentleman, and he was very generous with his resources and time. I basically solved the problem twice with his help remotely.

Once after we reformatted the original image from the Tune Optimization Program Boot Drive I originally received, I learned when loading my old software that the Amazon App Store caused Blue Screens and Computer Crashes to my computer (something I will stay away from). And this App led to an immediate Blue Screen right after the reimage with Max was complete and he left me to load my accounts.

Max is very well trained and knowledgeable in the Computer Programming and took over again upon the dawn of a new day and I went to my Mother’s computer and created a new jump drive to reload Windows 11 per his guidance remotely on her computer and video calling to get the Windows 11 22H2 loaded, and we used my newly created jump drive Max help to create to load a new version of Windows 11 22H2 on to my Thinkpad Lenovo X1 Extreme 1st Generation.

Max, explained that my issue was loading an Apple App and other conflicting Apps to my PC Hard Drive. He from there tuned My Computer step-by-step the computer was good as new in the Tuning and Optimization Program Specifications, he gave me a licensed version of Abode Acrobat XI Pro and tuned it so it would never ask me to upgrade thus it will be free complimentary gift from HIDevolution.com and Max and would never be ask to turn it into a subscription Adobe Version, nor would I ever be contacted to upgrade via the internet, [Super-Thorough, < I was so impressed >]!!

He waited till Friday Evening and after all my programs were loaded and all the configurations were in place he configured the Start Menu and saved it to a Registry so I never needed to worry about it again if I needed to redo the Operating System or Reimage it was saved and gave me a new image with all my software loaded and he saved this new image to the old boot jump drive that came with Tuning and Optimization Program at HIDevolution.com, then I was told to follow through with the last step and load my files.

He also installed Cyberlink Power DVD 22 and setup the best Bluray and DVD HDR Settings and the extensions and default settings for every applicable default for Cyberlink Power DVD 22.

Considering he saved my computer twice and that it is as good as new now and he trained me and made me aware of the dangers of loading the wrong apps to a PC, I’d say that Max is a ‘Hero’! I’ll definitely be a repeat customer for sure [I have 8 Nieces and Nephews and I can’t wait talk to your Sales Team again to get them the right computers with the Tuning and Optimization Program for these Computers, from HIDevolution.com].

By the way, I got great feedback from Max, he said “your Computer is Super-Fast & this computer is the right one for you, Doug”!!! I can’t wait to work with your staff and Max more! I love my Computer, it runs great and it is everything I need for the near future.

Thank you Ted out of a scale of 1 – 10: Max went above and beyond – Max is ‘11+’!!!

Thank you and I can’t wait to do further business with you and HIDevolution.com and I must give your Technical Support Guarantee for the life of my HIDevolution.com purchase the highest of approbation and lavish praise also! I know that if I ever needed anymore help HIDevolution.com has got everything covered! I will never waste my time with any other Technical Support, HIDevolution.com is #1 in Technical Support; #1 in Computers especially the Tuning and Optimization Program - TOP!

Best,
Douglas Won-Hung Kwok
"

"I ordered gaming laptop for my husband as Christmas present. I ordered from HID evolution before for his first gaming laptop and he really enjoyed it. This was nice upgrade for him, and as I expected, he loves his new laptop.
The ordering process was easy, I get constant updates as the production progresses. Ted was very helpful with all my questions.
HID is the pioneer in gaming computer and their customer service is excellent!"

"HIDevolution employs very responsible people, thank you for your support and excellent service."

"On 25th of April I purchased my workstation MSI Creator Pro Z17 with new RTX A5500 on it. It came perfectly fine, with laser engraving of the second language on the keyboard, no deadpixels and flawless display. Payment by crypto was a very useful option for me. I would like to thank Max and Tim for their work and great communication. Amazing experience with that guys and company!"

"The best company to buy llaptop for enthusiasts, gamers, and power users!
I've been buying all my laptops from HIDEvolution. Mainly because they ship internationally since I live in Dubai and accept PayPal payments even for international orders whereas other companies will only accept credit card or wire transfer for international orders but no PayPal.

I love the customization they offer on all laptops and most importantly, the thermal upgrades. Nowadays laptops have very fast CPUs but in turn, they generate a lot of heat causing the laptop to overheat and thus, thermal throttle. The cooling upgrades they offer such as the upgraded thermal paste and thermal pads which they apply on heat sensitive components inside the laptop helped tremenedously.

I've been buying laptops from them since 6 years ranging from Alienware, MSI, and Clevo and they've all worked flawlessly out of the box.

Additionally, most companies will require you to send the laptop to them for any warranty claims and you've have to pay for shipping which is very expensive but HIDevolution offers a global warranty which covers shipping costs so one time when I did have a problem with the keyboard on my Clevo P870DM3 laptop, they sent me a courier guy to my home to pick up the laptop and send it back to them. They replaced the keyboard and sent me the laptop backc and I didn't have to pay anything as it was covered in the global warranty. It couldn't get more convenient really even if you bought a laptop locally you'd have to drive up yourself to the service center to drop it off then pay another visit to collect it once it's done.

Highly recommended company and their customer service has been top notch!"

"On November 21st, I purchased an Asus Zephyrus G14 with a custom upgrade to 32 GB of RAM and 2 TB of storage. I received it on December 9th. This thing is an absolute monster of a machine. Very satisfied with everything so far. 20 day turnaround time is completely worth it for a PC built exactly how you'd like it."

"very professional and amazing experience , I ordered the G15 Asus gaming laptop from these guys and it came perfectly fine,
Very good customer experience and well worth buying from them .

MAX has been a great agent at the company and I have also had some help from TED who was great as well "