"JESSE is very kind n helping thank you so much!!"
"I normally order on your website but I couldn’t find what I needed so I called it in and Jesse found it and I placed the order with ease. I am a repeat customer and I’m opening my shop DB Customs for classic car mods, upgrades and sound systems. I will continue to use you guys due to fair pricing and prompt shipping.
Thank you, Dave."
"Great value for the money, they do a good job of pairing speakers to enclosures and amps. I had my enclosure show up damaged and Jesse really went to great lengths to ensure satisfaction. I’m extremely happy with my purchase and the guarantee they put behind it! "
"Fast exchange on my damaged speaker box,
Thank you "
"Was looking for a set of the Q logic kick panels and found them here. Came sooner than expected and they had the color I was looking for (tan). Great product, great quality and fit perfectly. I'd recommend this place to someone else. "
"Satisfied Customer after positive help."
"Great box but customer service needs work they sent me a coupon for future purchases couldn't use it called customer service and they didn't do anything to straighten out the problem so I haven't bought anything else even though I could have made another purchase or 2. Great products customer service needs work"
“Thank you so much for your review Mike, about that coupon, we are aware that there was an issue with those before but we have since fixed that and you should be able to apply the coupon during checkout. In the off chance you still have issues, just contact us and we'll be happy to help,”
"I have been a serious audiophile for over 40 years. I am also a business owner in an unrelated industry for 28 years. I have had multiple transactions with Hi Fi Sound Connection and found them to be professional and courteous. They're prices are fair and items are well packed. I have dealt with a lot companies in this field over the years, and most don't come close to the level of service they provide."
"Excellent service! Item was as described. Very competitive pricing!"
"After purchasing the unit, it was immediately shipped, well packed and arrived on time. No problems at all! Would purchase from here again."
"I ordered flocking and glue only to receive it with the glue leaking all over and unusable, had it sent again but this time it arrived with even more glue leaking on everything including the mailbox and customer service ****, never again !!"
“Hi Peter, we're sorry to hear that you had a problem with your order during shipping at the same time, if you would allow us to make things right, please send us a message on sales@hifisoundconnection.com so we can better assist you.”
"After recommendation from co-worker I attempt to purchase a sub. First my bank blocked the purchase with debit card so I used my credit card I made two attempts to complete the purchase after the second attempt it went through. The next day Hifi calls and said we will have to cancel your order has per there policy you can not use a CC with a billing and shipping address. So after explaining to them I refuse to have my order stolen if it is shipped to my apartment, UPS always seem to mis-place my packages so I canceled my order all together and stated to them you should make that clear on your website. After cancelation of my order I checked my CC transactions and it reflect 5 again 5 attempted charge. I wish this site had an option to attach files because I would love to attach my CC transaction history. Zero stars because they made so hard to a get a an item over 100$."
"Do not purchase anything from this company! Product delivered was used, and had parts that didn't fit. No one answers when you call. They tell you that you can live chat but an error code shows up when you try to chat. "
"Bad. Bad customer service"
"Don't know why all the bad reviews this is the only company that I use for car audio. Shipping is fast and always arrives 2 days after purchase. I've had to do some warranty issues before and customer service was excellent. what I paid for the whole set up was cheaper than speakers alone on other website. This place is awesome and I'll continue to purchase products from them.."
A rep from HiFi Sound Connection, hifisound, has responded:
“HI Lazaro, We're sorry to hear that the Dodge Ram Replacement Antenna did not work for you but please know that your order is covered by a 1 year warranty. Just contact us and we'll be happy to work with you on this. ”