"Recently I placed an order for a violin for my 11 years daughter online. After four days I got a message from customer support saying your ordered has been cancelled. Even I inquired about the order via phone and email after 2 days of the order and got message that "Your order should take about 5-7 business days for processing. Once your order ships, you will be emailed a tracking number". They gave lame excuse that that "the item you purchased is OOS and they are unable to fulfill your order at this time". My question is if you don't have that item available why you put that into their website. This item is not that kind of item many people buy. I missed other good deals of this item from other websites. "

"I purchased this Fender guitar from Hello Music. I did my research and they had the best price on the internet. I was a little nervous about the condition of the item. but I received this brand new guitar in pristine condition. The shipping was pretty fast too. Was totally impressed how they were able to offer the best price. I am going to come check what their pricing an availability for any gear I need in the future. I highly recommend them. "

"I can't express enough how satisfied I am with my Blackstar HT club 40 and Hello Music. This was my first purchase with them so I was a bit nervous. That was all put to rest by today's delivery in factory sealed box via FedEx. I will certainly say it was everything they said it would be and I can say I will be buying from them with no hesitation whatsoever. "

"This place. Shady! Thieves in the cut. Just a Horrible experience. "

"Have been a satisfied customer for years. However, just purchased a guitar case that was to fit "most" classical guitars. Well it was too narrow for mine. I attempted to return it same day received, but was told they no longer accepted "open box" returns. This will be my last order from this vendor. I'll use either Musician's Friend or Sweetwater. They believe in customer service!"

"I have made several purchases with Hello Music recently, and i am extremely happy with all of them. They have amazing prices, some of which beat those of other major retailers! The thing I appreciate most however, is Hello Music's outstanding customer service!
One gentleman by the name of Greg Barkley went out of his way to help me with some issues I had with a keyboard i purchased. I had issues with the checkout process, and again with the tracking number of the item once it was ordered, and he helped me resolve the problem. One other thing i really like about Hello Music is their Open Mic forum page, which allows musicians to earn credits to spend in the HM store, in exchange for sharing deals on musical equipment from all around the internet.
I find this feature very helpful. In conclusion, Hello Music is an amazing website with great deals, and the best customer service I have ever experienced!"

"I've been shopping with Hello Music for about 4 years. They have great products and quality customer service.
For the first time in many orders, one delivery didn't come (USPS seemingly lost the package), but Hello Music kindly resent the product to me at no charge (and it did arrive that time)"