"SCAM SCAM SCAM!!! I ordered a Garmin watch and after waiting for weeks, still nothing received from this company!!! And they refused to refund!!! STAY AWAY!!!
BUYERS BEWARE!!! HRM USA, Heart Rate Monitor USA and Free2dayshipping are the same company!! Think they can use different names to avoid all the negative reviews online."
"Horrible customer service/problem resolution. Buyer beware: After over a month I have one of two watches, have been over-billed $25 for their errors and defective product, and have spent untold hours trying to obtain resolution with a customer service department who's upper management policy is "screw you".
I bought two heart rate monitors but one did not work. The HRM rep suggested another manufacurer. I told her I wanted one with a chest strap. She sold me a watch without chest strap - you have to touch it for 2 seconds to get a reading. I could not get anyone on the phone after days of trying so I sent the broken one and strappless replacement both using the return postage they sent with a letter of explanation. I never heard from them. I saw on my credit card statement that they credited me for one watch but kept $25 of the one i returned unopened. When I questioned what was going on, they claimed they followed some internal policy that trumped their publicly stated return policy that returns are fully refunded if the error was their fault with no shipping charge. Then they denied that the rep was told a chest band was desired. My explanation to the contrary was literally ignored by upper management. They said they could not offer a resolution after running me around in circles with numerous emails.
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"Do NOT do business with this company. If you have a problem, they WILL NOT help you. Their customer service is extremely rude and dismissive, and they will put you on hold for long periods to try and dismiss you. I ordered an item from these crooks and they lied and stated that it would be sent out with expedited shipping, when in fact, they sent it out via cheaper ground shipping. When I called them on this, the customer service rep dismissed my complaint and refused to have the packaged intercepted and returned. This is a clear example of a bait and switch company. With so many great options out there in the retail world, there is no need to deal with shady etailers like HRM. Steer clear of these crooks, you'll be glad you saved yourself the headache."
"Website is easy to use. I have never experienced them having an item out of stock. Best prices I've seen replacement straps for Polar HRM's and a Camelbak sternum strap. Good communication on the order and can see when it ships. Shipping is very reasonable or free in most cases. Usually can find coupon codes for discounts of 5-10% off or free shipping. Would like to be able to track the package to see the expected delivery date but still can't argue with FREE shipping."