"I bought a package from them and received confirmation email.
in the beginning everything looks good but after few days when I checked to track my package I noticed it did not progress at all.
I emailed them and I think it was a bot answering the emails not a real person!
Stay away from this online fraud!
Otherwise you will lose your money for nothing!"
"The bright feel of this store made shopping here an enjoyable experience. I was able to browse through and find a few products that my wife and will be able to try. My order arrived on-time, and I'm definitely keeping them bookmarked."
"Received my shipment fast and had no issues with the product."
"Great prices. Fast shipping. Awesome Customer Service! My package was lost and CS helped every step of the way. Things go wrong, but they help make it right."
"Bought some toys and they shipped out the next day and arrived the same week. Really happy with the service and with the toys I got. They always run promotions so lookout to get some good deals."
"They have some of the best prices quality products and fast shipping. We have been using them for years and I’m impressed. Better than the other sites we tried."
"The product I purchased failed completely after a couple of months, but apparently everything sold is worthless as far as they are concerned after 30 days. All the company would offer was a 20% discount on a future purchase. Now why would I want to buy something from a company whose products, in effect, are guaranteed to last 30 days and no more? Gee, maybe a rental???"
"I placed an order on January 29, 2022 and took the 5-7 day delivery option. I paid $150 in total only to have no news of my package after 12 days. I hope it will be delivered one day."
"I placed an order online snd was told 3-5 business day delivery. Gave all my info. Timing was important as we were leaving the country after 7 days. On the fifth day I emailed enquiring where our order was and was told they had a problem processing the payment ( which there shouldn’t have been as I bought from 7 companies online that same night and every other One went through. I told them it was time sensitive as we were leaving for 6 months. It’s sad that I had to contact them as no one contacted me about a problem. We won’t get our products now and no one replied to my follow up email. Awful service.
"
"Joteona, CSR Specialist, was fabulous! So nice and efficient. Was a pleasure to speak with her."
"I ordered but it never came in. I paid a extra too so that it will arrive the next day, it has been 3 days now, with no tracking, no date. Just a button that says mark as deliver that it. I contact them but no respond. In conclusion it’s bad and it has a horrible customer service."
" My husband has placed an order that we never received thanks to our “wonderful” US postal service. After weeks of emails back and forth asking for our money to be refunded we were told they can only issue store credit, well considering if we used that credit we wouldn’t receive that package anyway! So, I took over and found the number spoke with a customer service agent and was refused as a one time Courtesy our money. Considering the situation and Carefully reviewed by a customer service agent it shouldn’t take weeks of emailing back-and-forth to receive the proper refund. It’s not the fact we didn’t want to order anything it’s a problem of not being able to receive the package because lack of communication on our post office is end. They can just keep our money because things didn’t work as planned. I worked in retail in sales for a few years and THE CUSTOMER IS ALWAYA RIGHT!!!! "
"Polite and professional help with issue. "
"In the last three years, I dealt twice with this outfit and both times I received my shipment in Canada well beyond the time frame of 5 to 7 days they claim and guarantee in their site. My last order was shipped with UPS on May 27, 2020 and I received it on July 20th, 2020. According to the UPS tracking info, it took 37 days for my shipment to reach the Canadian border and 16 days to its destination in Montreal, Canada.
During this period, I was contacting Healthy and Active customer service regularly requesting the status of my shipment and I was always told that it is not their fault and should check with the UPS tracking system.
When I finally got the shipment and contacted the customer services department to let them know, I was told that Canada delayed the delivery due to COVID-19 when clearly based on the UPS tracking info most of the delay occurred within the territory of USA.
Bottom line, I found the customer service extremely bad with poor communication skills. The representatives are rude and blatant liars. As for the shipping info stated in their site is definitely unreliable. The company is not serious and they do not care about their customers. Therefore, based on my personal experience beware and stay away from this company because the least I can say is that they are undependable and unreliable."
"They try to make you pay for their mistakes. Been waiting over two months and they tried to have me pay shipping three different times due to their clerical errors. Their customer service leaves plenty to be desired, and there is no communication betwixt workers. Luckily I archived all of our correspondence, or they would have gotten away with lying to me. Still haven't gotten the product that I paid for. "