"Placed first order for probiotics for my dog. First order in March, no issues.
This time I ordered, didn't receive. Two weeks later I called to get status, learned that order was never placed.
On Friday, 4/14, I placed order again! Rep said I'd receive the following Monday or Tuesday. Never received, called on Wednesday, 4/19. Told that the order would be shipped tonight, 4/19. BTW, according to the rep I was told they send it 2-4 day express because item must remain refrigerated.
On 4/25 I cancelled the order via email. Today is 4/27, order received. Now I have to send it back, lucky me they are not going to charge me a restocking fee. Ugh! The worst experience ever."
"I ordered medication for my animal. It was supposed to arrive in 2-4 days. It has been 4 weeks. I was never contacted by anyone and they do not claim that they even tried to contact me . They never shipped it because they claim their price changed even though I have a confirmed order and was charged. DO NOT TRUST THIS COMPANY
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"DECEPTION! AND VERY HORRIBLE SERVICE! DELIVERED ABOUT A MONTH AND DID NOT EVEN apologise! AND THEN REFUSED TO REFUND! Read the description of the goods in more detail, the quantity can be confusing. This online store does not return, it is written on the site that they do, but this is a scam! Be carefull! THIS STORE IS JUST BUYING AND CAN'T DO ANYTHING ELSE! I WOULD NOT RECOMMEND THEM FOR ANYTHING!!!"
"I accidentally ordered cat food my cat can’t eat. He is dying of cancer and only eats a certain food. Customer service promised to send an email with a return label. They did not. I called again and talked to Sean who explained these are drop shipped and CAN’T be returned. But he would talk to sales and get back to me…which, of course, he has not. No where on the site do they indicate EVERYTHING is drop shipped and can’t be returned. Oh…they charge shipping on everything. Most sites do not if over $50. Lastly, they also operate as another website they call a sister company…Entirelypets and Healthypets are the same company. Customer service is the same company. Avoid them! Always!"
"Great, arrived promptly and well packaged"
"Easy Peasy, lemon squeezey"
"IT WAS GREAT; THANK YOU FOR THE QUICK DELIVERY TOO"
"Very easy to reorder the items I need. Always received promptly and as ordered."
"Ordered this medication on May 9th. Still have not received it. Quicker to order from my vet. "
"Could not be better. Very pleased."
"Good delivery on time very happy. "
"Prices are very competitive."
"Ordering was a breeze. Quick checkout and overall experience was solid. Would (and likely will) come back again."
"Easy and fast service, thanks! "
"I was asked for email add to receive 5,00 off 25,00 order where is it this is bul **** just a come on to get email where is my coupon?????????"