"I had some questions about a rug that I saw on line and emailed a question. "Jo Ann" responded very quickly and answered my question. She provided her customer service number and the sale proceeded when I called her. "
"Excellent service and product "
"I purchased a Persian rug that was supposed to have a small worn spot. The area is about 7Ft. x 2ft Both sides of the carpet have several places where they made sloppy repairs. On both sides there are areas where the binding has come loose from the carpet. Based on the difference of information presented, as to the condition of the rug. I would not buy from this vendor again. I have not contacted the seller about the rugs condition, nor did I send the rug back. It was so big and heavy. 9x13 I really needed a rug for my office. I was counting on it being as described. Even spoke with the company on the phone before I made the purchase. When my office floor was complete this past Friday, We were able to lay out the rug on Saturday, and discovered it was a bit more than "a little worn".
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"Highly recommend working with Jo Ann. She’s quick to respond and process requests or answer questions. I’m excited to work with her again. "
"Handknotted.com carries a phenomenal amount of rugs. It is worth the search to find something that you love, and the prices are very affordable. I have bought two rugs through Handknotted and been very pleased. Fast shipping via FedEx, as well."
"The rung ordered was exactly as pictured, super fast shipping. Would definitely order from Handknotted.com again."
"I have been looking for a runner to coordinate with other rugs in my foyer. We were looking for somehting to tie them all together. The rug we selected and ordered greatly exceeded my expectations in quality and quick service. "
"Received rug before the stated delivery date and was thrilled with it. Exactly as described and in great condition. I have viewed other rug companies selling online, however they do not provide the details that 'Hand Knotted' does. Plus, your prices are excellent and people can find exactly what they are looking for at a great price! I will definitely order from your company again."
"Jo Ann was so very helpful when I had questions. I would recommend this company to all. Best selection, free shipping and returns!"
"I was aprehensive about buying used anything online but not here .product is described well and priced great ! Service is 5 star."
"I could not be more pleased with the beautiful rug that I purchased. The price was great and arrived very quickly! "
"What’s not to love? Great heirloom rugs, great prices, fast easy service with 30 day return policy if the rug doesn’t suit. Thank you from a repeat customer
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"I ordered a small Kilim rug for my kitchen. This is my third purchase from Handknotted and I could not be happier! The rug is perfect, great quality, beautiful rich colors like in the photos. Fast delivery and great price!! Love them! "
"Exactly what we wanted! Quick delivery too!"
"As always quick service and great rug!"