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Product & services pricing
3.75/5
Chance of future purchase:
0.00/5
Shipping & packaging:
3.75/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


1/5

2023-07-06

hanacell may withdraw unexplainable fees, and they are not recoverable...

"There is only one problem with hanacell, there is absolutely nothing you can do, when you, like I just did, TWICE find $59 withdrawn from your visacard for data usage, even though data via sim card is definetely disabled and NEVER allowed. "

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Verified
5/5

2014-02-11

"I ordered only SIM Card for extra cell phone. It was delivered via FedEx in a few days, and I could install it easily. I was impressed for their kind explanation and follow up. It is advantage I can pay for used minutes only."

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4/5

2013-04-13

"HanaCell's services were very smooth and speedy. Besides, their custom-made quick start-up guides are impressive with easy-to-understand colorful formats. I expect them to be continuously providing excellent services. "

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5/5

2013-04-03

"Very quick responce and apply is very easy. nice service."

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Verified
5/5

2013-03-11

"It's great. I don't talk on the phone so much and can use wifi to get Internet, so the great plan that Hanacell offers works great to me. They are consumer-friendly!"

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Verified
4/5

2013-03-11

"The service was very quick and we did not have to pay any deposit. The customer service was responsive too. Signal is also strong. I have been using for a week but I see no issues so far. It would be even greater if incoming calls are free."

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5/5

2013-03-02

"Most practical Cell phone service !! I am so glad to find HanaCell. No extra tax. I am going to recommend my friends"

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Verified
5/5

2013-02-15

"I've just received SIM. I am satisfied with clear voice and reasonable rate!"

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Verified
5/5

2013-02-13

" After I came to Hawaii two years ago, I used to use a cellphone which cost about $70 per month, including 400-minute talk, unlimited textmail and unlimted Web, which was Comicomi 400u Plan of KDDI Mobile USA. In addition, I had to pay about $50 per month for WiFi to use my laptop. Totally I had to pay about $120. I happened to know about HanaCell last April when I was searching for more reasonable running cost cellphone on the Web.
Now I am very happy because the cost of my cellphone is about $10 per month. The reason why it costs so cheap is easy. I don't use my telephone company line(AT&T) when I make an international call to my family and friends in Japan. I just use Skype when I call and I always bring a WiFi device with me when I go out.
I also use Skype when I make a domestic call even though a receiver doesn't use Skype. It costs a little money at that time. It might cost less than $5 per month.
The only time when I use a cellphone company line(AT&T), not using Skype is when I receive a call. I cannot reject an incoming call.
Hanacell doesn't require Social Security number nor deposite money for customers from foreign countries. The cost for a domestic call is only $0.27 per minute and $0.57 per minute for an international call to Japan. In addition, there's no monthly basic charge.
I really appreciate this telephone company.
"

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5/5

2013-01-27

"for someone who doesn't use the phone all the time, hanacell provides an ideal plan"

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Verified
4/5

2013-01-26

"This should be a first choice for Japanese colleagues who lives in United States. SIM card for US as well as Japan is very nice."

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Verified
1/5

2013-01-20

"The price is reasonable. But the customer service is terrible. They don't respond to e-mail questions, especially when they made mistakes on bills. As their staff is in England, one time a customer support called me at 4:00 am. She never apologized. Some Japanese costomer supports don't speak either Japanese or English proper."

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Verified
4/5

2013-01-18

"It's very convenient for everyone to use short-term trip.
It's cheaper than other company in the US, so Im satisfied with it.
"

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4/5

2013-01-12

"They delivered sim card immediately and got it in just 3 days.

I put it in unlocked iPhone 3GS.
It seems working good. I'm going back to Japan from now.
Can't wait for using it!
"

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5/5

2013-01-04

"I ordered HanaCell sim card to use unlocked iPhone3GS in the US. They shipped immediately and I got it in 2 days!

It works perfectly without doing anything (just put sim card in the slot), and it uses AT&T network which is largest coverage in the US. Wow!!

One thing you have to be careful.
Turn OFF the cellular network, otherwise you pay huge money.
"

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