"Quick and easy to purchase , even at the last minute"
"I didn't use it but I was glad to have it"
"Minor emergency room visits in Mexico we paid directly to hospital, no need to claim afterwards. Important to insist that the hospital make the claim while you are there.
Doctor visits need to be paid as claims after the fact."
"upon emergency I called your support. They referred me to an emergency center. When we got there, it turned out they don't accept the insurance and no one spoke English.
After that we went to 3 hospital. No one accepted your insurance.
Also I could not login to the app."
"Will use again. Website user friendly. "
"I traveled to Australia in January 2024. I got Covid there, and had a telehealth medical consultation and got an antiviral medication. When I returned from my trip, I submitted my claim with all the relevant documents. Apparently HTH uses Nationwide Insurance to handle it's business. It's two months later and they have not processed my claim. I don't know if I will ever get paid for my (entirely legitimate) expenses. Customer Service has not been very helpful. Four weeks ago someone at Nationwide told me that my claim would be expidited, but I've heard nothing since. "
"Very easy to use and although we never used it ( thank God) it was truly peace of mind for me. First cruise for college student and I was very nervous. "
"Great job so far. Customer service seems great"
"STOPPED SHOPPING AROUND WHEN I FOUND THIS. GOOD RATE AND COVERAGE"
"I did need to use it at this time. But thanks for everything. Luiz Cavalheiro. "
"I have been a prior customer of HTH Travel Insurance and a returning customer because of their great review and ratings. Thus , I chose HTH Travel Insurance again for my trip to Japan and SE Asia. "
"I purchased the Travel Gap insurance for a trip for my family of four traveling abroad. The price for the four of us was very reasonable and the plan was comprehensive for a single trip medical insurance coverage. I only recently discovered that most US insurance does not cover you if you travel internationally. This is the third time I purchased this coverage and I had an incident this time, submitted a claim, and got a check in the mail! It was easy and the service was fantastic. I recommend this to all of my friends and don't travel abroad without it - it's a no brainer and well worth the price!"
"We purchased our policy through Squaremouth.com. We consistently travel with insurance to protect from the unexpected. We have yet to file a claim with any purchased policy, but the peace of mind while abroad is worth the cost!"
"Obtaining insurance was easy to obtain on the website, there was also an abundance of resources on the country we traveled to that included hospital and pharmacy information; as well as other resources. The insurance coverage was also extremely affordable. Great for security and peace of mind on your vacation."
"Very professional experience keep up the great work "
"Purchased medical insurance for travel in a Carribbean Island "
A rep from HTH Travel Insurance, PPhth, has responded:
“We appreciate you taking the time to provide feedback on your recent experience with submitting a claim. We sincerely apologize for the inconvenience you encountered during the claim process. We understand that your time is valuable, and we regret any frustration caused by this. We are constantly striving to build products and processes that better serve our customers, and we accept your valuable feedback. Thank you, HTH”