"I've done business for years with HKFlix (Reviewer name: Chaiwallah) and have always been well served . . . until now. I ordered an out-of-stock DVD in December and prepaid using PayPal. I just recently got an email saying the order could not be filled and was cancelled. No mention was made of repayment so I emailed them about it. There was no reply so I emailed again. No reply. I contacted PayPal who suggested contacting them and provided a phone number. I left a message on the voicemail, but haven't received a reply. Sorry, Michael, but you just lost a customer, and I hope others will think twice before doing business with you."

"The worst online seller I ever came across. I ordered, and was charged for, three titles but received only two. Both of them were clearly used: They were not factory sealed, one disc did not play, the other had playback issues as well as innumerable scratches and fingerprints on it, and the DVD cases were broken. To say I was shocked is an understatement. To add insult to injury, HKFlix did not reply to my e-mails.

This company charges restocking fees for any returned item ($2.25 per single-unit disc, $1.75 per disc in multidisc set). Its website states that it allows no refunds and that "By placing an order . . . you agree that you will not issue a credit card chargeback under any circumstance." Only someone with sinister intentions would make such disclaimers. HKFlix's only concern is to take people's money, period. There is no reason to patronize these scammers.

If you see a movie in HKFlix with an attractive price tag or that is virtually unobtainable elsewhere, understand that if you do order it, you won't get it, or if you do, it will be either unplayable or badly scratched, or both, and definitely used. Be patient and don't rule out overseas sellers or eBay, which does have honest sellers.

As regards the positive reviews of this seller on this site, I would not be surprised if the majority of them were written by the people at HKFlix. They seem to bear the same "fingerprint," that is, the same voice and writing style. Read carefully.

I regret that I hadn't done a thorough online search before ordering from these frauds. Doing so would have revealed what HKFlix is really about. Don't get burned!"

"It was very good doing busines with this co. (HKFLIX) Easy to use web site fast replys to any questions. I look forward to doing more business in the future with them. Andrew H."

"I have order Ti Lung Ultimate collection. They didn't send the order and HKflix is refusing to refund my money.
I get one of the email from HKFLIX.COM saying that they don't send the item to USA because of copy right. Therefore Hkflix.com selling illegal copy of movies. People watch out .....
Please i strongly advise not to order with this store in USA.
Guy M. "

"HKflix is competent when it comes to shipping items out, at low cost to the customer. Heck, with orders over X dollar amount - it's often free.

Just don't expect them to honor their RMA returns policy. It's all in the details, I reckon. Here goes:

I had once ordered Hou Hsiao-Hsien Ultimate Collection. It's an eight movie set, comprised of four discs.

I had been watching said DVD, pleased with it's overall quality up until the problematic climax. Upon trying to watch the fourth disc, I ran into a hurdle. None of my players would actually play the 2 movie disc.

Having contacted the HKflix, they elected for me to send the disc in - to be replaced. I did so promptly, yet what I got in return was the same exact product I had sent in. Blasphemy.

HKflix had not replaced my disc, rather, they chose to play a game with me. It still did not work in any of my players. Sigh.

I inquired as to my predicament. They didn't seen a followup of any kind previous, to detail that they wouldn't be replacing my disc as stated. At point, they said .. "Well, it worked on our players. Perhaps you're having difficulty due to your main dvd players being gaming machines? Perhaps you could play it on your computer?"

The DVD was NTSC-ALL. Honestly.

I dismissed the issue, chiming a tune similar to: "Great, it does work on my computer. THx."

Granted, I'd much rather watch my DVD in my living room - not confined to a small desk corner."

"I had ordered Fulci's "Cat in the Brain" expected to receive edition with 3-D lenticular cover. But it happened to be regular front cover. After my little complaint, they promised that they try to provide me with this cover. And two weeks after their letter, it came to me with poster also, all in perfect condition.
It was my 8th order from HKFlix and all had came without any damage.
Highly recommended on-line store.

Vaso Djogovic
Bijelo Polje
(ex) Serbia&Montenegro "

"Always good service and shipping. When item is out of stock, they do not charge my credit card until order is back in stock and shipped. Items are packed very well and the free shipping option is always fast too. "

"I am an avid Asian movie fan and HKFlix is now my only source for my Asian collections of martial arts, horror, comedy and drama. HKFlix has never let us down. Lightning fast shipping (sometimes nearly overnight), best prices, best selections, A+ customer service.
Having ordered and received approx 227 movies from HKFlix with a 110% customer satisfaction guarantee, my orders will continue. I'm so glad to have found HKFlix.

"

"I ordered "Encounters of the Spooky Kind", Special UK edition, from HKFlix last year, at a point when it had just become unavailable. Nevertheless, they informed me they would attempt to obtain a copy for me, and kept me updated with weekly notices for months--to a point when I frankly had given up hope of their success. Then, three months later, the disk arrived. I am very impressed and grateful that HKFlix persisted for months and months in obtaining this disk for me. Truly great service!"

"Hi, I purchased 3 Oppo 980 universal DVD players having received excelent technical advice regarding the suitability of the units for the purpose I intended at a price which included express shipping 3000 miles away and made a considerable saving on the nearest local price. The assistance from all staff in HKFlix was excelent & I received prompt & complete replies to all my queeries regarding this & a previous purchase. I have no hesitation recommending HKFlix to all my friends & family.

James Comerford
Dublin
Ireland."

"Excellent service.

Very fast turnaround. I am based in the UK and had my boxset order on a thursday, delivered on the morning of the following Monday.

Great product, great price, great service. Highly recommended"

"I have purchased everything from $5 blowout DVDs to $50 limited edition DVDs to a DVD player from HKflix.com, and have never had anything but quick, courteous, highly competent service. Visiting their website is like being a kid in a candy store, and as someone new to asian movies I appreciate the information, reviews, and disk details provided."

"I first purchased from them in the Spring of 2007; I became a customer again in January of 2008 and haven't looked back. You cannot go wrong with this company; the selection is OUTSTANDING and the customer service is the finest I've experienced with regards to the purchase of DVDs via Internet/mail order. ANYONE that considers him/herself a serious collector of movies would be doing themselves a great disservice for not at least taking a look at their website. The company also has an awesome selection of ALL-REGION(!) DVD players and other related hardware and accessories. So...what are you waiting for??"

"It took HKFlix two or three days to respond to my first e-mail which which had me a bit worried about them. But from then on I got responses in a matter of hours, even on the weekend! It took a few e-mails before I was ready to make the purchase of the Oppo 980 DVD player. They sent out the unit the day I submitted the order and I received it as quickly as I expected with ground shipping. To sum things up: Get this fabulous DVD player and get it from HKFlix! If your experience goes like mine you won't be disappointed. :)"

"HKFlix went above and beyond "the call of duty" in servicing this order. They have always been responsive and helpful. One of the best sources of unusual DVDs around."