"WHY DID I NOT GET A STEAM KEY AFTER PURCHASING IT?!"

"Purchased a game that had a technical requirement not mentioned on the page before purchase.

GMG support push that I should just upgrade my computer to make up for their misstep. They suggest all games will have this requirement in the future, when less than 5 have it now. Even going so far as to suggest games that don't have it, do, so as to justify their refusal to accept responsibility.

The publisher admits its an issue worth a refund. The developer has said they won't be addressing it.

But GMG, the reseller, has put it back on me, the consumer as the one who has to bear the cost of a product that is unusable due to an unpublished requirement.

Have been a customer suggesting GMG for years, but hopefully this review can steer others away from making an error in judgement buying from GMG."

"Since more than a year can't make purchase from Turkiye. Thats spoken in all gaming forums. Support always says product not available atm. Yesterday I tried 30 products 1 by 1, all rejected. Wrote to support, answer was same"the product not available atm". And I wrote that I tried 30 products 1 by 1. My support ticket in zendesk is closed without answer and rated as "good, Im satisfied" xD how they do that I dont know but this company is clearly scam"

"Shocking service, staff don't care at all. The site game listings don't mention region-locked. You have to click a small button to find countries that codes work with. Go to other websites that do a proper job of listings."

"I bought a key at this store, because of the false description and my false researches.
It was a key for a game I already had.
I immediatly contacted the support, and even showed my Steam Profile.
But they refused to refund me, because it was already disclosed by "email."
So they sent me the email with the key, after the purchase, and tell me, they cant refund me. WTF???

I recommend any other serious store, who refund you unclaimed keys.

But here you get scamed"

"Terrible site, been trying to buy ANYTHING at all past few months, used to get "a game in your cart isnt available in your country" (for ANY game I tried), and after getting past that now I get "Your payment provider has declined the payment", called my bank and such and they all tell me its an issue on GMG's side, Spoke to support and got a basic "F* you, the site isnt working and we wont do S**t" "

"After using them for years, they sold me a key that I couldn't use. We emailed back and forth and they made it clear from the beginning that they just don't care. They lost me as a customer over $20 and I had to repurchase the game elsewhere. Nothing was offered. Terrible company "

"I can not use the product i purchased. this company does not issue refunds, but the worst issue is they don't tell you until after you buy. They are con artists! do not give them your money! if you have an issue you will loose your money."

"Despite having a positive past experience with Green Man Gaming, like many others who were dissatisfied with their Resident Evil 4 remake purchase, I am extremely disappointed with their recent service.

The lack of communication during the delays was frustrating, but my biggest issue was the complete disregard of my refund request, which was made 12 hours prior and marked as resolved with the excuse that the game key had already been sent.

As a result, I have lost faith in their ability to meet my expectations, and I am now requesting a professional and timely refund. As compensation, they offer a 2% or 5% discount, which is laughable. If you want a much better experience, I strongly suggest you try CD Keys or Instant Gaming."

"They sold me a code for the wrong country and refused to refund my purchase. They basically just stole my money. Buyer beware!"

"Bought a discounted game. Was lured in by a good price. THEN found out I had to "activate" it through Ubisoft, using an "activation key". Well, there's no key, and even when I get to Ubisoft (or a site that GMG links to what they say is Ubisoft, the page stays up for about one second and then flashes over to an ad. Pure scam. Take heed."

"I trusted this website with my 5 dollars to play highschool dreams because i watch people on youtube play it and wanted to play it so bad!!!! This idiot website never let me play it or download it. It said I can’t redeem the game because of some ad blocker BUT I HAD NO AD BLOCKER! I regret ever buying and wasting my money. I want a refund immediately!!!"

"Be extremely cautious about shopping for anything with this shady retailer. They lure you in with decent sounding prices and then retroactively revoke your game key. I wouldn't bother shopping here in the future if this is how they do business. I'd rather pay more to a legit company where this isn't a regular occurrence.

0 stars. ✌️"

"So these guys screw you out of a key when buying a legitimate sale claiming techical error, it's a bad shop stay away, be warned"

"Refused to issue refund or store credit for the abysmal release of Battlefield 2042. Seen other GMG users get refunds or store credit, says it is not their responsibility to make sure a game is working properly and direct all criticism to the publisher. Steam is issuing full refunds outside of their policy, good to know I'll never buy from GMG again."