"Was terrible on a $200 order $800 in duties was owed. I couldn’t justify paying a thousand dollars for a cigar. I refused the shipment and it’s been almost a month without a refund. Keep in mind if and when they refund your order you will be out of pocket the shipping costs as well as a 20% restocking fee. Not worth the risk"

"Never received my order. They advised me that there was nothing they can do! Sent to wrong address."

"Great Service huge selection . My order arrived on time and it was fresh I will be back.
Thanks,"

"Order took well over a week to get to me when I paid for 2-3 day shipping. Customer service rep, Samantha, was extremely rude and basically said too bad we are busy and that I was SOL. Mistakes happen but her rude behavior made the situation worse. Just admit you forgot to ship it and we are good. Have a rude customer service rep and you have a diff problem. The other rep I spoke, Marcha, was very polite; however, the manager refused to talk to me when I asked to talk to one. They also did not compensate me with anything other than a refund for the shipping which wasnt even a 1/16th of my total order. I finally recieved my order and on the site it stated they would be in boxes. They are all in bags with no mini bovida packs. Other than one set that needed it because they were dry and I can see the wrapper parting. This was my first experience with Gotham. I'll stick with Famous Smoke from now on. Wanted to try a new company and well... that was my mistake. "

"Your prices and especilly your service has been exceptional. I primarily order the Hav-A-Tampa Jewels Sweet. I have had some problems of late with an unacceptable percentage of the cigars being produce too tight so that I am unable to get a draw through them. I have contacted the manufacturer directly regarding this and it in no way reflects on your business."

"I buy eather the Winchester 100s Full Flavor or the HAV-A-TAMPA Little Cigars both have the fine smooth cigar flavor i enjoy, The HAV-A-TAMPAS are just a little milder if you like. both are really great smokes and at the price, you just can't go wrong. I was paying $55.00 a carton at a local Giant Eagle until i found Gotham.I plan to buy from them all the time.
My comment is that Gotham sells so many brands of Little Cigars I would like to see them put out a SAMPLER CARTON for me that would be 10 PACKS of ALL THE FULL FLAVOR CIGARS. This way i could try a different pack and find out how many GOOD Smokes are there for me to choose from. I think alot of people might enjoy smokeing a different Kind of Cigar. They do it all the time with the Large Brand Names, Why not with the Filter Cigars. Like i said i enjoy the full cigars or the little cigars. and i now know were i can find them all, and they come right to my door. Man you just can't beat the ease of buying from Gotham Cigars. I hope this helps some one and maybe gives so others A GOOD IDEAL........Thank You"