"WELCOME TO GOOGLE HELL! ORDERED 3 ITEMS THAT NEVER CAME. HAVE WASTED COUNTLESS HOURS TRYING TO GET ASSISTANCE. THE OFF SHORE CALL CENTER IS NO HELP. THE CHAT FUNCTION IS NO HELP. THEY DO NOT ANSWER THEIR PHONES. WHEN YOU DO FINALLY REACH SOMEONE ALL THEY SAY IS THEY CAN NOT HELP YOU BUT SOMEONE FROM THE ESCALATION TEAM WILL GET BACK WITH YOU WITHIN 48 HOURS. THEN NO ONE EVER GETS BACK TO YOU. YOU HAVE BEEN WARNED!"
"Had a Spotify code for a free mini. Their web site screwed up and cancelled my order after accepting it. I had 3 chats and was told they sent the problem to the next level because no one knew what happened. I was told to be patient and someone would get back to me. Eleven days later, and no response, I called to talk to a live person. He also had no idea what happened, but put the onus on Spotify saying their link must have been bad. GOOGLE refused to do anything. Sometimes even free isn't worth it. So, I'm off to Amazon to get a couple of Spots. No way I'd ever reward Google for this kind of treatment."
"Like many others, I also wish that zero starts was an option. Purchased a Google Home Mini on 11/18, contacted customer support on 12/4 after receiving a notification that my shipment had been delayed (order was still in "not yet shipped" status). Used the call-back support feature and never received a call back, and chat took far longer than it should to connect with a representative. Customer support agent was not helpful, and would not transfer me to a supervisor. New estimated delivery date is 12/17, nearly a month after the order was placed, for an item that seems to be in stock at every retailer I check, despite the customer support agent indicating that promotional orders had overwhelmed the system and had caused delays. So, Google puts their own product on promotion, sells a bunch, and then cannot fulfill their customer orders in a timely fashion. This was my first time shopping through the Google Store and it will be my last. Its incomprehensible that a company as large as Google would have this much trouble providing adequate customer service. A disgrace. "
"I don't have enough hours to talk about how horrible Google Home is to work with. I too called and was told 50 minute hold time. I've now been on hold for two hours which is perfect because I've had time to write, survey, tweet and review how horrible Google Store is. Save yourself the headache and skip Google Store at all costs!"
"The experience I have with Google store would love to rate "No Stars". By seeing the name "Google" purchased things without much thoughts.
Experience-1 : I purchased a pixel with FI, had issues in porting number then to get support help have to wait for agent for hours. Even after agent shows up, they do not have much knowledge and takes another hour, most of the times you may not get any answer. I asked about how is the tax computed ? and whats the %ge of tax ? Answer I got was "Its based on location and address you provided", but no mention about further details. In my bill have Calling &Text plan and device payments. Tax is so high, when I asked about is there any tax on device payments or what components of the bill are taxed? No answer.
Experience-2: Ordered a Google Mini, google shipped with Fedex, and then Fedex used USPS. Google dont bother about tracking, it re-directs to Fedex, and it shows shipped, but I didnt receive. When I contacted Fedex, they asked me to contact USPS.
When I try to contact Google Support, its really a maze to get customer support chat / phone option, again it takes an hour period to get an agent.
The funny thing is, google has an option of call back, and it shows wait time is 40 mins. Then usual expectation is Google calls me back after 40 mins, unlike that Google calls you immediately and ask you to hold till Agent joins your call.
This is really frustrating, and Google should learn from Amazon in serving customers. Otherwise better quit the Google Store and sell it in Amazon to provide best customer experience.
Google truly disappointed and never expected this kind of behavior and bad customer experience."
"I ordered the Pixel 3 XL on Cyber Monday, received an e-mail that stated my purchase was sent to Fed-Ex and my expected delivery date was Nov. 27-28th. I also ordered a case and a phone trade-in box. The 27th and the 28th come and go and I have no phone, there is NO tracking number, but I have my case and the trade in box, go figure "
"i ordered a google my case during their cyber monday sale. i carefully reviewed the content policy and confirmed that a picture i took of a doll i own was fine to use. i got a notice the next day that my order had been cancelled because of "copyright violation"?!! after trying for 3 days to get through to someone in customer service i finally got an email back saying that since the order had been cancelled by them i was no longer eligible to receive the the sale price and even though i had told them there was no copy right violation, or any other content violation, they insisted i "must have" violated one of the policies, to get it cancelled, though they were unable to tell me how my picture had violated anything.
google obviously doesn't care about their customers so i will be going elsewhere for all future purchases!"
"5 to 10 per unique hit. My friends sister just cashed her check. Figured i would spread the wealth.
"Ordered the Pixel 3 Oct 20th for $799 on Nov 23rd they reduced the price of the device to $650. In a months time they sold the device for $150 less and wouldn't honor the sale because they have a 15 day window. I will never buy from google in October again since they will drop the prices by $150-$200's in a months time for holiday sales. "
"If you have the ability to be approved for credit, Google Store Credit should NOT be your choice!!! Is is sub par as far as offerings and protection when compared to other standard Credit Card products available. ZERO purchase protection...even when your BRAND NEW 5 days old Pixel 3 goes MISSING! WHY??? B/c the unlocked Google Pixel 3 is a Thief's DREAM STEAL as there is no way to lock it down once it is stolen if they turn it off! Google offers ZERO EMEI lock out means, nor will your carrier b/c you didn't buy it from them and they will tell you to contact Google...who will....guess what??? That's right...tell you they can't do ****!~
"- Google didn't tell me shipment was going to require signature at time of purchase
- Google didn't clearly communicate that receivers CANNOT modify the shipment through FedEx
- The receiving party cannot modify the shipment through FedEx - FedEx tells me to contact "the merchant" to make changes. Once I contact "the merchant", (Google), they then tell me they can't guarantee anything, and I won't get any updates for 24 - 48 hours. (To be read dripping with sarcasm) Good job Google, really, exceptional quality of service, let's try to make it as difficult as possible for our customers to manage their order. "
"Deliverryyy slowwwwwwwwwwwwwwwwwwwwwwwwwwwww .... Customer Support Lateee replyyyyyyy.."
"fa fa qegsf uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh"
"Getting my phone delivered has been an absolute nightmare. I have dealt with multiple representatives with no resolution. I will never use google store again."
"Ordered the Google home hub. Got delivery confirmation from Google via email. When I got home, there was no package. Checked security cameras around the time Fed Ex claims they delivered the package and saw no Fed Ex truck. My guess is they delivered it to the wrong address. Contacted support and spoke to Eds who asked me to talk to all my neighbors. I said no, that's not why you buy things online! Eds said he will escalate the matter and I should hear back within 2 days. 4 days pass and nothing. I sent email to Eds and the dude replies back within 15 min saying Google held up their end of the purchase agreement because it shows it was delivered. I need to contact Fed Ex or the police. Google will support me in any way they can. That's a polite way of saying "Oh well. Don't care ." Eds never intended on helping me, he just pretended. I recommend staying clear of the Google store. Buy from a reputable company like Amazon. The store side of Google is brand new. It only started in 2015. But they will soon understand the power of their customers when they lose sales. "