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Verified
5/5

2005-02-02

"GoldenRom is the best! Our company buys all of our recordable media and supplies from GoldenRom. Have been using this company for years. We have never had a problem. The mechandise we recieve is top quality; better than we have found anywhere. They have a huge selection and the best prices we have found anywhere. Our order has arrived the next day without fail. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Web site reliability

Verified
1/5

2004-08-03

"When I placed my order for 1,000 DVD's, I sent them all artwork and received a quote and an expected delivery date. After multiple phone calls and emails per day, more harrassment than I could possibly ever have imagined, it took them twice as long to get it done and they refulsed to ship it to me without my paying an additional 24%! I lodged a formal complaint with the Attorney General of the State of Ohio. I cannot possibly give a supplier a worse reveiw. This is simply my opinion based on my experience. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-03

"Had a big selection, very competitive prices. Product arrived quick, so they must do same day shiping. Professionally packaged, the box arrived in great condition. They even use printed boxes with their logo, so they must be doing something right.

Would use them again for Blank DVD's. They are also a DVD Replicator, so that gives me more confidence to buy from them.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use