"Will not let you sign in to buy anything! Does not like Yahoo or Chrome Browsers. Had to use PayPal to Pay!"

"Not only overcharging for product but fleece you on shipping for a product that is delivered too late. Look elsewhere for buying."

"Bought my Rigexpert AA230Zoom from Gigaparts & it had a problem. So I sent it to the Gigaparts Auth RE repair center to be repaired. First they never acknowledged receipt of the unit, then they had it a month & told me it worked fine. They sent it back & I found MY repair/issue letter still in the box, completely untouched they never read it, no repair tech explanation in the box and my expensive AA230Zoom still doesn't work!"

"I have never had such great customer support. You can "Chat", or call in and speak to a real person who is knowledgeable and willing to help answer questions or provide information on what ever you may need help with.
when ordering Item that are in stock, the shipping is fast and easy.
Five Stars for GigaParts"

"I went around and looked at the prices of QSL cards and I had found out I had a coupon that helped with the costs that was 20% off any customized products. Saved 6 dollars which helped me pay for shipping as that was a little costly but they packed it well and it arrived fast as 2 day air was 17 dollars. I also got a Hat that was customized but only thing it was NOT a baseball cap as it stated it was not, it is just a cotton cap. They since corrected the listing. I will order from again some day.

I called them they thought I was complaining about the quality and I said no I am complaining it was misleading they said they will let them know and it was corrected. They also have contests where they give away gear if you are a licensed ham.

Keep up the wonderful work"

"The words to this song summarize my experience with Gigaparts. I was a new Ham in 2009. I didn't know diddley squat about transceivers. I had a brand new Technician License and wanted to get a radio.
Called GigaParts to buy my first radio. Screwed that purchase up. The folks at Gigaparts were understanding and kind. They listened and counseled. They didn't push. When I made a mistake they took the product back and and told me what I did right from wrong and how I could do it better. They returned my purchase price, guided me to the radio I needed and taught me a lot about Ham radio.

Patrick was patient and knowledgeable. He pulled me out of a technical hole more than once.

I stayed with GigaParts as my knowledge grew. Purchased new radios as Kenwood and Yaesu brought out new models. Recently purchased an IC 7300. Sue guided me through the saving graces of the four day Dayton Hamvention pricing
system. She was always available, always knowledgeable and always found a way for me to get free shipping.

The other staff were excellent and focused. It was a pleasure to deal with them.

I'd rate the GigaParts folks as top rate, say 5, if five is the top number in the rating scheme.

Jim




"

"After the initial mess they did work very hard to fix the issues. Apparently, the issues should have never happened, but they did. I hope I haven't messed up with the three year extra warranty. "

"Bought a Radiowavz 1.5KW 160 meter Double Bazooka back in 2020 and have loved it ever since it has survived several strong storms and winds over 70 mph several times. I purchased a new amplifier an Ameritron ALS-1306 with its matching power supply on 2/8/23 and had it here in Illinois by 2/10/23, not a boat anchor easy to move, and lift, and runs better than I thought possible easily does 1.2KW easily to set up, and runs great without any problems but this is just day one but looks pretty foolproof. The website was easy and the staff is great too.
73 de KA9CBS
Charles"

"Long story short, they charged me for something I didn't order, refused to take if off the bill before shipping like I requested and ended up not sending that item at all. I was charged for nothing and they refused to make it right.

Update: After expressing my grievance in a Facebook group, a Gigaparts rep in the group reached out to me and helped me find a resolution. Customer service was very helpful after that. I wish though my problem was resolved when I was having direct contact with them the day of the order. Gigaparts expressed they will review the order procedures to understand the problem."

"Great store. Large selection of ham and computer products."

" I enjoyed very much GIGAPARTS excellent customer service. The GIGAPARTS leadership should particularly see the dedication and hard work of SUE (STEPHENS) and her willingness to help the customers in need and to promote her to a better position in the company. I would like to thank her and GIGAPARTS customer service very much for helping me when I needed help and support. I look forward to doing business with GIGAPARTS in the future.
5 STARS GIGAPARTS !

TRAIAN G."

"I have bought 4 radios from them and gotten great deals on every one of them!!!"

"The best ham radio online store, two thumbs up!"

"Christopher from Gigaparts went the extra mile to help me with my lost package contacting the carrier and keeping me informed. He also told me that Gigaparts insure their packages so there was nothing to worry about. My package was an expensive item."

"Great company to work with - promos make it worth visiting the site regularly, pricing is fair, shipping is quick and customer service is phenomenal. My recent tactical sling bag shipped without the "backpack" strap and Dawn in customer service was wonderful to work with, quickly correcting the issue. I expected it to require multiple follow ups and nagging but customer service is alive & well at GigaParts. This is the only place I buy radio gear."