"Purchased item on Dec. 9, 2009 and received email confirming order & stating item should be shipped within 24-72 hours. As of today (12/29) have never received communication nor item. No response to emails, they don't answer their phone calls.
Best I can say is they seem to charge your card and then leave you with nothing.
I would run from this company and never look back!"
"My credit card was charged for merchandise they never had in stock. It has been 6 weeks, and I still have not received a credit in spite of three emails and two calls."
"Order accepted 16 Dec. Credit card charged full amount same date. Received email confirming order. As per email items ship generally 24-72 hrs after order received. No notice that item was unavailable/not in stock. Item was not sent. Two emails and two voice messages left first two weeks of January 2006. Finally was emailed by a service rep 11 January that giftandcollectibles.com was sorry that item was not delivered (NO explanation though), but my order would be turned over to the "credit department" and I would have my $ refunded in 72 hrs.
Now one week past the 72 hr period and guess what?
No refund.
Back to leaving voice messages and emails.
This company has a "gimmick" of awarding "Loyalty Points" (worth in-store credit on future purchases) for each order over a certain amount of $.
If my experience has been typical of the average customer of giftandcollectibles.com, they'll need to hand out "Loyalty Points" by the millions if they hope to KEEP, let alone attract, customers. "