"Terrible customer service. After assuring me that my "subscription " was cancelled, 6 months later they restarted it without notice. Customer service wouldn't cancel the order before it shipped and advised me to refuse the shipment. They then they charged me shipping on an order I never even received, and refused to refund it.

If you must have Gevalia, buy it in a store."

"good coffee. good selection. quick customer service responses by e-mail. however, they will fulfill part of your order and fail to provide updates on the rest of it. 1st order: i didn't receive a second shipping confirmation and tracking number for the 2nd half of my order until i e-mailed them to ask them. 2nd order: 1 item was canceled without notification by e-mail."

"Gevalia offers some pretty slick deals to join their mail order service. A free drip machine or free set of decorative mugs is nothing to sneeze at, and is a really good deal to get started. The products themselves are quite good. In a market inundated with the distinctive burnt roast in imitation of a certain popular coffee company, Gevalia offers a nice selection of mellow European-style roasts that make a wonderful change of pace. Most of the teas are good as well. Their customer service still needs work, however. A glitch on the web site can cause order changes to not save properly, and the service reps attitude is to assume that whatever went wrong must somehow be your fault. On other occasions I have had to nag them to mail my shipment. Whomever in the company is monitoring the online order process is lackadaisical about it at best, negligent at worst. Still, it's damn good coffee and I get so bored of the over-roasted kind that's everywhere these days. I'll stick with my subscription, and I will recommend it to others, but with the caveat that you will have to be a very proactive customer when dealing with this company."

"Wow - I've had nothing but luck with this company - shipments come on time and are reasonably priced - good service and easy to use website."

"Awful, awful company--don't order from them! I placed an order about a month ago and it was supposed to be delivered within two weeks. Followed up and was told that they were backordered and that they would send it whenever their orders arrived--unknown time. Then I just got an e-mail saying they cancelled my order out of the blue after I had been waiting for nearly a month and gone through finals w/o a coffee machine. It was really terrible. Don't believe anything this site says they just string you along and waste your time."

"Placed an order on may 14th, after waiting for 5 days my order was cancelled citing some kind of error.
Will not order from this merchant again"

"I placed an order in www.gevalia.com and receied the order confirmation email on 19th May 09, after which I used to call the customer service and they were telling me that it has been shipped but they don't have tracking number. After two weeks when I again called again today they said that my order has been cancelled. This is unaccepatable and I will go to any extent have my order full filled."

"12 Cup Gevalia Coffeemaker, Brushed Chrome. First of all, if you're a lefty, don't order _any_ Gevalia coffeemakers except probably the ones that make one cup at a time. The only way you can fill the machine is by turning the machine clockwise 45 degrees and pouring from the side. You can't see measurements from this vantage point so you'll have to make your own. The usable entry point for water is barely 2 inches around and, of course, it's only on the right side of the machine. The coffee pot leaks all around the spout when you pour so you have to use a sink, or clean up afterwards. I'm just using it until I can afford to buy another one that has been rated excellent and which I have scrutinized in a store to make sure it's properly designed. And worse than that, apparently all Gevalia coffemakers have the same flaws, according to one of their own customer service representatives. So, in summary, their coffee is very good, but avoid the pots labelled "Gevalia.""

"I bought a Coffee-for-2 coffee maker with 2 stainless steel travel mugs, two tall coffee mugs, and 1 point coffee for $14.95.

The coffee maker is so-so -- it takes about 2 minutes to brew one cup of coffee. The stainless steel mugs kinda get hot on the outside, but they are alright. The tall mugs are great. I love the coffee - I got half pound breakfast blend and half pound columbian coffee. I have not yet opened the columbian, but the breakfast blend is very smooth and I like it.

Shortly after I got the coffee maker, I called customer service to stop my cofee auto-delivery program (they send coffee every few weeks automatically, and charge to your credit card). Customer service was very promt, and I had no problems doing this.

One week after, the coffee maker's top door got a little loose, so I called customer service again, and they are sending me a replacement coffee maker free of charge - they also informed me that the coffee maker comes with a one-year replacement warranty.

Overall, I was very impressed with Gevalia. I will definitely deal with them again for my future coffee needs."